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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Best I found

Website easy to use; fair price; all essential areas covered; best policy I found to suit my needs; Reviewed on: 2nd August 2024

Just obtained policy.

Just obtained policy. Best price for the coverage given. Reviewed on: 2nd August 2024

Online search found Policy Expert.

Online search found Policy Expert. Found them to be the best value for money for home insurance. Covered everything we needed and more. Trouble free to set up and kept us updated. Would highly recommend Reviewed on: 2nd August 2024

Great company

Really easy to get cover, great price and got email straight away to confirm Reviewed on: 2nd August 2024

Sensible pricing.

Current insurer refused to give a sensible price, significantly higher than anything we had ever paid before. Pricing offered by Policy Expert was more aligned to historic pricing and fair - was really worried but so happy I switched insurer. Reviewed on: 2nd August 2024

Great value insurance

Great value insurance and good cover provided Reviewed on: 2nd August 2024

Good experience all round.

Good experience all round. Very happy. Reviewed on: 2nd August 2024

Quick easy and value for money would recommend to ev...

Quick easy and value for money would recommend to everyone Reviewed on: 2nd August 2024

Top Drawer

Simple to sort, good value, just what I needed. Reviewed on: 2nd August 2024

We have a leak, instructions for making a claim was...

We have a leak, instructions for making a claim was easy and very clear. Reviewed on: 2nd August 2024

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