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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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See only 4 star reviews
14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

clear and easy

4
the process was clear and i could make easy informed decisions and felt that i was in a good position to save money. very happy Reviewed on: 17th September 2021
Joe George's avatar
Joe George

Quick and easy

5
Very quick and easy process and managed to reduce my premium Reviewed on: 17th September 2021
Andy Thomas's avatar
Andy Thomas

Simply perfection

5
Policy Expert have proved that it is possible to have a seamless and easy to use online service. Their website is clear, documentation easy to understand, and when choosing them for my home insurance their competitive prices won the day! Reviewed on: 17th September 2021
Mr Bigby's avatar
Mr Bigby

Competitive pricing

5
Easily sorted on comparison website. Competitive pricing and features. Reviewed on: 17th September 2021
CC's avatar
CC

Fab home insurance

5
Just joined. Very good price and very helpful. Reviewed on: 16th September 2021
Julie Moffatt's avatar
Julie Moffatt

Good

4
Had no problems switching from my previous insurer. Competitive prices - cheapest quote I could find. Reviewed on: 16th September 2021
Rachel's avatar
Rachel

Customer focused

5
Excellent customer service, very helpful and supportive, there when you need them. Reviewed on: 16th September 2021
Julie Steel's avatar
Julie Steel

Easy to sign up

4
Easy to sign up, documents were sent immediately - clear how to make a claim if needed Reviewed on: 16th September 2021
Lisa Francis's avatar
Lisa Francis

Top cover at bottom price 10/10

5
Awesome house insurance cover. More cover than others and the price is unbelievable. Used before and they were great- and I 'will be back next year too - highly recommended Reviewed on: 16th September 2021
Lee Hotchkiss's avatar
Lee Hotchkiss

Good value insurance with extras

4
Easy to get quote and seemingly good value as many extras are included for free. Reviewed on: 16th September 2021
Jan Nugara's avatar
Jan Nugara

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