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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Genuinely great service

Really easy to use website and friendly helpful staff on the phone Reviewed on: 10th September 2021

Easy, taking the mystery out of insurance.

The process is simple, the policy wording is understandable, the premium offered is great value. Reviewed on: 10th September 2021

All came down to price

We have not claimed on our home insurance for years! And really don’t want to! Reviewed on: 10th September 2021

Quick and easy

Quick and easy simple process made it a pleasure. Reviewed on: 10th September 2021

Excellent customer service

Good communication, quick response times Reviewed on: 10th September 2021

Excellent company

The set up of my insurance was straightforward and easy to do. Very pleased with the price also. Reviewed on: 10th September 2021

Peace of mind

Easy to use, clear and straightforward. Feel well looked after Reviewed on: 10th September 2021

Good customer service

Great price and good customer service would def recommend Reviewed on: 10th September 2021

Very easy to deal with, good price.

No pushy sales people, very easy to deal with and the pricing is competitive. Reviewed on: 10th September 2021

Easy

Easy set up, did come more expensive when automatically renewed compared to redoing it, but then charged a joining fee again Reviewed on: 10th September 2021

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