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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy to negotiate website and to sign up.

Easy to negotiate website and to sign up. Prices are very competitive. Reviewed on: 2nd August 2024

Marvellous feeling and service

Marvellous service with friendly service Reviewed on: 2nd August 2024

Reply from Policy Expert Hello David, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 6th August 2024

I have joined policy expert this year for the first...

I have joined policy expert this year for the first time she cannot find fault with service so far. Reviewed on: 2nd August 2024

Very easy to use service , very professional and com...

Very easy to use service , very professional and competitive. Reviewed on: 2nd August 2024

What an excellent find.

What an excellent find. So glad I found this company. Excellent cover, price and communication when needed. Reviewed on: 2nd August 2024

Home insurance

Good cover for both buildings and rebuild costs Reviewed on: 2nd August 2024

Best price in the market

Best price in the market and easy/fast to complete the puchase Reviewed on: 2nd August 2024

Good badic price

Good basic price but extras like legal cover seems expensive. Reviewed on: 2nd August 2024

Straight forward to get, no claims made,

Straight forward to get, no claims made, Reviewed on: 2nd August 2024

Very straightforward and value for money.

Very straightforward on line. The benefit tick list on gocompare was equal to much more expensive companies. Reviewed on: 2nd August 2024

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