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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great level of cover for a competitive price.

Great level of cover for a very competitive price. Easy to complete online. Reviewed on: 2nd August 2024

Easy to purchase online.

Easy to purchase online.Clear instructions. Good communication. Reviewed on: 2nd August 2024

MET MY NEEDS.

After searching for an acceptable quote I found Policy Expert which offered a competitive pricect9 meet my needs. The process was quick and easy on line. The follow up and confirmation was timely. I feel confident in my dealings with them Reviewed on: 2nd August 2024

Great to deal with no problems and they knew what th...

Great to deal with no problems and they knew what they were talking about Reviewed on: 2nd August 2024

Competitive price

Easy to buy policy with competitive price Reviewed on: 2nd August 2024

Easy to negotiate website and to sign up.

Easy to negotiate website and to sign up. Prices are very competitive. Reviewed on: 2nd August 2024

Marvellous feeling and service

Marvellous service with friendly service Reviewed on: 2nd August 2024

Reply from Policy Expert Hello David, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 6th August 2024

I have joined policy expert this year for the first...

I have joined policy expert this year for the first time she cannot find fault with service so far. Reviewed on: 2nd August 2024

Very easy to use service , very professional and com...

Very easy to use service , very professional and competitive. Reviewed on: 2nd August 2024

What an excellent find.

What an excellent find. So glad I found this company. Excellent cover, price and communication when needed. Reviewed on: 2nd August 2024

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