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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Awesome!

5
Great insurance. Very happy with the cover, price, service and communication. Reviewed on: 10th September 2021
msb09's avatar
msb09

New customer

5
Decide to change provider after 15 years. After reading reviews we moved to Policy Expert who offered substantially more cover than we previously had for a very competitive premium. We received our policy along with all the t&c’s by return email. Very professional service and I would recommend them. Thank you. Reviewed on: 10th September 2021
John Chanter's avatar
John Chanter

First time customer, this appears to tick all boxes at a good price

4
First time customer, this appears to tick all boxes at a good price Reviewed on: 10th September 2021
RKT's avatar
RKT

Easy & Simple

4
Used the compare website and having looked at all the other companies yours was the one that fitted our criteria and was easy & simple to set up so far so good Reviewed on: 10th September 2021
Martin Jackson's avatar
Martin Jackson

Good experience

5
We had a very good experience. The service was easy to use and covered what we wanted. Reviewed on: 10th September 2021
Matt Sanderson's avatar
Matt Sanderson

Great Value

5
Good product and price in comparison to others Reviewed on: 10th September 2021
MarkC's avatar
MarkC

Great service

5
I’d recommend policy expert. Good prices and great customer service. Can’t fault them at all! Reviewed on: 10th September 2021
Adam 's avatar
Adam

Great service

5
Quick and cheaper than other insurance companies Reviewed on: 10th September 2021
Emmanuel's avatar
Emmanuel

gwround be 5 but only just signed

4
good service so far was easy to use and signed up Reviewed on: 10th September 2021
Jamie Rosie's avatar
Jamie Rosie

Awesome value

5
Amazing value for money and very friendly and quick customer service. Reviewed on: 10th September 2021
Andy booth 's avatar
Andy booth

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