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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy, Understandable and Simple

Recently switched our home and contents insurance to policy expert and couldn't be happier. The switch was quick, stress free and easy (exactly what you neex and want in this day and age). They also blew my renewal price out the water, so that was a little bonus too. Reviewed on: 9th September 2021

Simple and cost effective

The process was simple and the price was even better Reviewed on: 9th September 2021

Good service and affordable prices

Policy expert is great for first time buyers as I feel like they cover pretty much everything for a very reasonable price! Customer service seems to also be good given there was barely any wait or hold time when I called to ask some questions. Both members of staff that I spoke to were very helpful and resolved my queries quickly. Reviewed on: 9th September 2021

Easy to setup online.

Haven’t claimed but easy to set policy up and good price for cover provided. Reviewed on: 9th September 2021

Good service

Policy expert have been helpful and reliable. I would recommend to friends and family. Reviewed on: 9th September 2021

Exactly what they say they do

Very easy to get the right policy and great communication Reviewed on: 9th September 2021

Good price

The policy seem great value for money and based on this I'd recommend to friends and family. Luckily, I've been fortunate enough to not need their services yet. Reviewed on: 9th September 2021

Good opportunity

Price was promised in the beginning and they maintained when renewal time came. Its fantastic. Most of the insurance co. wants to quote but they want to pay immediately. This is not the case with policy expert. They had patience to wait until actual renewal date. This is really good one Reviewed on: 9th September 2021

Excellent customer service

Policy expert called me to on a few occasions and couldn’t be more helpful Reviewed on: 9th September 2021

Easy, simple, quick

Easy to set up and simple, sorted our home insurance in 10 mins which was handy as it ran out when we were On holiday and I didn’t have the time to be faffing about with it. Policy expert made it so easy to sort out! Reviewed on: 9th September 2021

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