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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Very easy to use website with competitive prices.

Very easy to use website with competitive prices. No issues when making a policy. Reviewed on: 2nd August 2024

Quick and easy to buy online.

Quick and easy to buy online. Like the different levels of cover. A bit confusing trying to get hold of someone to discuss how to make a claim but, then it was perfectly straightforward. Reviewed on: 2nd August 2024

Check it out

I’ve bought my insurance from the same company for many years but it had been increasing steadily, regardless of the fact I’ve never had a claim. So I decided to shop around and so pleased I did. It was a substantial saving well worth it Reviewed on: 2nd August 2024

Very helpful staff.

Very helpful staff. It was a treat to speak to an agent at Policy Expert rather than completing endless e-forms. It was also great to get a “review your policy” opportunity to ensure all was covered as I needed. Very satisfied that when I called with a query I was able to talk to an agent. Reviewed on: 2nd August 2024

An easy transaction, clear communication, great valu...

An easy transaction, clear communication, great value, and great customer service. Reviewed on: 2nd August 2024

easy to deal with.

easy to deal with. Only issue is not being able to renew online which would save time Reviewed on: 2nd August 2024

Excellent service and very reasonable price Pete

Excellent service and very reasonable price Reviewed on: 2nd August 2024

simply the best .

Always so helpful and easy to use , simply the best . Reviewed on: 2nd August 2024

Easy to contact with communication skills

Easy to contact with communication skills Reviewed on: 2nd August 2024

This a new policy ...

This a new policy so I have not really used the service yet. I am completing this because the price was favorable and the policy suited my needs Reviewed on: 2nd August 2024

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