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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good insurance provider

Pod insurance provider, professional customer service . Reviewed on: 9th September 2021

boss

Their great. Very professional service. Reviewed on: 9th September 2021

Couldn't have really faulted it.

Had to mess about with my insurance start date due to my solicitor. Policy expert couldn't have been more helpful in taking me through it. The two staff members I spoke to on the phone where polite and knowledgeable. I would recommend to anyone (also the cheapest!) Reviewed on: 9th September 2021

Very helpful from start to finish

Had a tricky situation which needed guidance. Help and support was given every phone call by professional polite colleagues. Very good experience Reviewed on: 9th September 2021

Straightforward service

Great staff, clear straightforward communication. It was easily the best price too which is a bonus. Reviewed on: 9th September 2021

Easy Decision

As l say the decision to go with Policy Expert was easy…they covered what matters…Happy Customer. Reviewed on: 9th September 2021

Really impressive company

It was so simple to sign up for the policy online. Everything was easy to understand. The premium was much lower than other quotes too. Reviewed on: 9th September 2021

Policy Expert. Excellent service

Hassle free, online good service. Easy to access and talk too Reviewed on: 9th September 2021

No problems

Have always had good quotes from them. Luckily never had to actually call on them to claim so can’t comment on that aspect, but would use again. Reviewed on: 9th September 2021

Very good price and excellent customer experience.

Friendly and helpful staff. Did not rush me when I asked questions. Reviewed on: 9th September 2021

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