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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good value for cover chosen

Bought online felt reasonable value for cover chosen so cannot comment on customer service unfortunately Reviewed on: 2nd August 2024

Happy with the service

Easy to complete, fully transparent and good customer service when needed. Reviewed on: 2nd August 2024

Slick trouble-free service.

Slick trouble-free service. Good value for money. Reviewed on: 2nd August 2024

Easy to find excellent policies and prices, competit...

Easy to find excellent policies and prices, competitive rates and good service Reviewed on: 2nd August 2024

Wasn't sure about going on line only.

Wasn't sure about going on line only.But very easy & simple. Pleased Reviewed on: 2nd August 2024

Easy to manage my jnsurance needs.

Very easy to sort out my insurance needs. Would, and have recommended this company. Reviewed on: 2nd August 2024

Customer service team are fantastic!

Customer service team are fantastic, if some one needs to get back to you they do and changes are easy. Renewal policy could do with some reward for loyalty but can’t fault the service you receive from Policy Expert. Reviewed on: 2nd August 2024

Policy expert has made things very easy.

Policy expert has made things very easy. Everything is very simple to manage. Reviewed on: 2nd August 2024

Very straight forward to set up and at the price...

Very straight forward to set up and at the price Reviewed on: 2nd August 2024

Good value and easy to arrange.

Good value, easy to arrange and no problems encountered. Although I did have no reason to claim. Reviewed on: 2nd August 2024

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