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Policy Expert : Home insurance reviews

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4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Great price and simple to sort

5
As a first time buyer I had no idea what j was doing before this. Policy expert were great, their online applications were broken down into enough detail for even newbies to understand! Would 100% recommend. Reviewed on: 9th September 2021
Isabel Hazelby's avatar
Isabel Hazelby

Super quick onboarding and nice and simple terms

5
Sign up process was nice and easy and the key points that truly matter were front and centre when purchasing insurance from Policy Expert. Defnitely recommend. Reviewed on: 9th September 2021
Jack Elton's avatar
Jack Elton

Standard service

3
My experience has been standard. What I would expect from an insurance company. To give them a higher rating I would want them to go a bit further in giving me as a customer a more enjoyable experience. Reviewed on: 9th September 2021
megsjpitt@gmail.com's avatar
[email protected]

Great service and great covet

5
Great cover and value for money. Online application process easy to use. Much easier than previous companies I have used. Reviewed on: 9th September 2021
Melanie Wood's avatar
Melanie Wood

Great price and cover

5
Cannot fault the price for the cover you get. Really pleased I chose policy expert Reviewed on: 9th September 2021
dondonether@yahoo.co.uk's avatar
[email protected]

Great!

5
Very easy to setup and a great deal! Amazing price's Reviewed on: 9th September 2021
Lee Thompson's avatar
Lee Thompson

Great!

5
Great insurance provider, nice helpful staff to help with any queries. Reviewed on: 9th September 2021
Stuart Lloyd 's avatar
Stuart Lloyd

Great Company

5
All sorted online. No fuss, no bother! Reviewed on: 9th September 2021
stephenrdavies@icloud.com's avatar
[email protected]

Efficient and professional

5
From application to policy very efficient and professional Reviewed on: 9th September 2021
Ruth Curran's avatar
Ruth Curran

Good price, efficient service

5
We joined for home insurance for our first home and they were so helpful helping us through a process we knew little about. Reviewed on: 9th September 2021
Camilla McNally's avatar
Camilla McNally

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