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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good services

Happy with the price and level of cover provided. would recommend to friends and family Reviewed on: 9th September 2021

First class

All round quality service They are truly EXPERT in all fields. Reviewed on: 9th September 2021

Superb product.

Great value - painless quotation process. Reviewed on: 9th September 2021

Great Customer Service and Great Value

I went with Policy Expert as they were the cheapest by a mile on a comparison site I used. They also offered me more cover than I searched for, for a better price. The online account is easy to navigate and find documents which are easy to read and understand. After taking out the policy, I bought a new household item so thought I'd call them to check it was covered. It was very easy to get through to a representative, who amended my policy for me and talked me through all my options in plain English which helped me to understand my choices. I was very impressed with this representative and their overall phone manner and attitude. The cost of my policy was increased but actually for the cover I was now receiving, was still excellent value. Very pleased with the price indeed. I have also used the live chat service to make small admin change to my account and the representative on there was also excellent and the change was completed immediately. Would highly recommend! Thanks Policy Expert. Reviewed on: 9th September 2021

Simple and best value

Very easy to follow, easy to contact, would highly recommend. Reviewed on: 9th September 2021

Prompt service

No hassle contacting the service team to assist with a query. Reviewed on: 9th September 2021

Fine on the phone, good price

Never had to claim but the renewal price was good and they're always pleasant on the phone. Reviewed on: 9th September 2021

Great!

No hassle or nonsense company. Everything straight forward and understandable and the prices are fair :) Reviewed on: 9th September 2021

Happy Customer

I was very pleased to with my house insurance quote through to purchase with Policy Expert. An easy process that enable me to purchase a bespoke policy at a great price. Reviewed on: 9th September 2021

Easy to buy

Great price and easy to use the website. Reviewed on: 9th September 2021

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