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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Great value for money policy.

Great value for money policy. I've not needed them yet though. Reviewed on: 2nd August 2024

Feedback

So far so good, hopefully won’t require a claim experience Reviewed on: 2nd August 2024

Customer service

Extremely helpful and answered my queries immediately Reviewed on: 2nd August 2024

Good value for cover chosen

Bought online felt reasonable value for cover chosen so cannot comment on customer service unfortunately Reviewed on: 2nd August 2024

Happy with the service

Easy to complete, fully transparent and good customer service when needed. Reviewed on: 2nd August 2024

Slick trouble-free service.

Slick trouble-free service. Good value for money. Reviewed on: 2nd August 2024

Easy to find excellent policies and prices, competit...

Easy to find excellent policies and prices, competitive rates and good service Reviewed on: 2nd August 2024

Wasn't sure about going on line only.

Wasn't sure about going on line only.But very easy & simple. Pleased Reviewed on: 2nd August 2024

Easy to manage my jnsurance needs.

Very easy to sort out my insurance needs. Would, and have recommended this company. Reviewed on: 2nd August 2024

Customer service team are fantastic!

Customer service team are fantastic, if some one needs to get back to you they do and changes are easy. Renewal policy could do with some reward for loyalty but can’t fault the service you receive from Policy Expert. Reviewed on: 2nd August 2024

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