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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good value policies!

Although we have never made a claim, we found the policy to be well priced and the purchase was simple. We also raised money for Radio Caroline - to help them maintain their historic ship and stay on (internet) air - by buying via easyfundriaisng dot org! Reviewed on: 9th September 2021

Easy, accessible, affordable

Jargon free, expense busting. Straight forward service, set up and customer experience. Always on hand and hassle free! Highly recommend. Reviewed on: 9th September 2021

Straight forward and easy sign on

I was looking for an affordable yet extensive home insurance for my new home and i found policy expert very straightforward in terms of details and content am signing on for. With the inclusion of a few extras i am very happy with the extent of cover i am receiving for my home and the ease of making this insurance accessible to me. I will definitely recommend. Reviewed on: 9th September 2021

excellant

great service from start to finish, hassle free Reviewed on: 9th September 2021

Excellent insurance company

We have only recently taken out a home insurance with Policy Expert, but the process was very smooth and they are extremely competitive. We would certainly recommend them to anyone looking for house insurance. Reviewed on: 9th September 2021

Great value, great cover, great staff

Spoke to the advisor who was friendly, knowledgeable, and professional. Great value for money and offered exactly the level of cover I needed. Very happy indeed Reviewed on: 9th September 2021

Good value policy, clear comms (have yet to claim)

Simple, easy to understand and cost effective cover. (But then, I am a careful soul and hope to never have to claim, so can offer no opinion/data on the usage of a policy.) Reviewed on: 9th September 2021

We had an unusual query about our policy

We needed our lenders to be mentioned on the policy,and proof for them.After a few questions and checks with underwriters ect,policy was amended,proof issued and sorted,by really helpful customer services,no drama,no threats of price hike,super service!! Reviewed on: 9th September 2021

Quick and easy

I had no hassle setting up my insurance everything was quick and easy Reviewed on: 9th September 2021

Good so far

Easy to use website etc. No problems so far :) Reviewed on: 9th September 2021

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