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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Avoid this company they are untrustworthy

RIP OFF AVOID…AVOID... AVOID Terrible company SUCH A RIP OFF AVOID AVOID AVOID! I was burgled and POLICY EXPETT a trading name of QMetric Group Ltd have decided they will void my insurance because get this.... I was apparently UNDER INSURED in my eyes what an absolute rip off they won’t pay us a penny because they say we had too many valuables. Best of it is they valued our loss (mostly family heirlooms with little monitory value but huge sentimental value ) way above what we told them it was worth. I still can not believe they voided my insurance and now I am black listed. my wife and daughter are devastated please DO NOT TRUST THIS COMPANY AND TELL YOUR FRIENDS! AVOUD AVOID AVOID you will have problems Reviewed on: 22nd December 2020

Good value home insurance

Recent purchase of home insurance is the second occasion in recent years. I left the first time because Co-Op were offering 17.5% commission to easyfundraising which helped our granddaughter’s school trip to Belize helping a water project charity. However, the Co-Op renewal couldn’t repeat this arrangement without surrendering no claim bonus. So, “shopped around” and re-discovered very competitive terms again with Policy Direct - I’m back! We still do easyfundraising for younger granddaughter’s PTA - can Policy Expert consider a far more generous commission and include renewals? Otherwise Policy expert are easily best value around. Reviewed on: 19th September 2020

excellent service

good value for money and easy to switch Reviewed on: 18th September 2020

Great firm

Website very easy to use, great prices and service Reviewed on: 18th September 2020

Easy, fair price!

Easy to get a quote, lots of cover included at Fair price. Reviewed on: 14th September 2020

Simply the best :)

Policy expert insurance was a super deal giving value for money. The communications was awesome and swift. Keep it up Policy Expert. Hope to see you next year as well ! Reviewed on: 14th September 2020

Good insurance reasonable prices

Everything was explained and done quickly with customer service at all times Reviewed on: 14th September 2020

Easy to speak to a PERSON

I spoke to them in person which is amazing in this day and age, told them what I required in the way of cover. Very competitive so accepted on the spot. Obviously I cannot speak of what they are like if I had to make a claim so fingers crossed that the next 12 months will be problem free. Thank you Reviewed on: 14th September 2020

Terraced House

To renew our home insurance, initially searched on various websites to find the appropriate and best priced offer. Policy expert price was very competitive with free legal and home emergency included for no extra charge. Reviewed on: 14th September 2020

customer service second to none

I have had reason to contact them on more than one occasion. Each time I have spoken to a customer service representative they have been most helpful. I would certainly recommend this company as the customer service I have received as been excellent Reviewed on: 13th September 2020

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