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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

To Confirm a couple of details

Spoke to the advisor in customer services (I think her name was Laura), went through through the complete application, whereby one of the details needed an adjustment and the other was confirmed as being okay, the lady (Laura ?) I spoke to could not have been more helpful, her customer skills were excellent. Reviewed on: 1st August 2020

New to policy expert

New to policy expert, all completed online, no issues Reviewed on: 1st August 2020

The best ever

Had no problem choosing you as I have used you before for years and still an excellent standard of service and professionalism and product Reviewed on: 1st August 2020

Easy application, great price!

So easy to apply for insurance, really comprehensive cover for a great price compared to competitors Reviewed on: 1st August 2020

Value for money

It was so easy to use the website Reviewed on: 31st July 2020

Great

So quick and easy all done online without any hassle Reviewed on: 31st July 2020

As insurance goes Policy Expert come up trumps every year.

Shop around for house insurance every year Policy Expert comes up trumps for value every time. Easy to use web sight and when speaking to staff always helpfull, polite, patient and informative. Definitely no complaints, but in saying all that I have never had to make a claim. Reviewed on: 31st July 2020

Excellent fair price

Amazed and having free added extras ie legal cover and emergency cover added to my insurance, thanks for fantastic price also... Reviewed on: 31st July 2020

Quick, Simple AND GOOD VALUE.

EVERYTHING AS IT SHOULD HAVE BEEN! No need to elaborate, THE TITLE SAYS IT ALL. Reviewed on: 31st July 2020

Easy to start and good wide ranging cover

I'm a recent customer to Policy Expert and chose them over others using a price comparison website (I forget which one, I apologize). My interests were simple, I wanted the most insurance cover for the lowest price. They provided what I needed to the best of my needs so it was a simple choice to go with them. Setting it up was easy and now I have one less thing to worry about. Reviewed on: 31st July 2020

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