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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

So easy and very straight forward.

So easy and very straight forward. Reviewed on: 2nd August 2024

Reply from Policy Expert Hello Amanda, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Georgia Response date: 6th August 2024

Quick and easy with no issues.

Quick and easy with no issues. Great value for money and good customer service all round. Would highly recommend. Reviewed on: 2nd August 2024

A pace-setter.

Fast, easy to communicte with, sound advice in relation to requirements and sensible price structures. - Standards are well above the norm. Reviewed on: 2nd August 2024

Easy to change information, top customer service.

I recently called to update my policy and it was so easy. It was great to be able to speak to a person. Why can't every company be like this? Thank you Reviewed on: 2nd August 2024

Fantasy very happy with my insurance

Fantasy very happy with my insurance Reviewed on: 2nd August 2024

Good price.

Good price...excellent communications......good service Reviewed on: 2nd August 2024

Top insurance provider

Fast frisndly professional service. No issues ans web site is easy to navigate and user friendly Reviewed on: 2nd August 2024

Very competitive and polite staff, that answer the p...

Very competitive and polite staff, that answer the phone . Reviewed on: 2nd August 2024

Good so far,

Not had many reasons to deal with them but the one time I did ring htem they were polite and efficient. They sorted an emergency plumber quickly, but then cancelled them upon my request. Reviewed on: 2nd August 2024

Easy and streamlined and good value

Easy and streamlined and good value Reviewed on: 2nd August 2024

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