Write a review

Newsletter

Go to business site

Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

View other Policy Expert products

4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

Read all reviews See your review

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Simple and easy to do

The online system works seamlessly and is simple to use. A great way to purchase insurance. Reviewed on: 2nd August 2024

Really good service, would recommend

Really good service, would recommend Reviewed on: 2nd August 2024

Cheap but read the terms and conditions carefully

Had a leak which came under ‘escape of water’ small print specified that the excess for this would be 7 times that of the excess for everything else. Got caught out by the small print, will be more careful next time. Surveyor came out and issued his valuation based on nothing but a pure guess, no up to date market rates for labour and materials, no actual estimation using quantities of either materials or labour. Just ‘system says this much’ naturally after the enormous deduction for the excess I was out of pocket by a lot of money! Reviewed on: 2nd August 2024

Quick easy efficient and clear multi use insurance

Quick easy efficient and clear process quotation and inclusion and exclusion from policy Reviewed on: 2nd August 2024

Excellent company .

A very good site, easy to fill out the questions. Always there if you need to ask a question. Reviewed on: 2nd August 2024

So easy and very straight forward.

So easy and very straight forward. Reviewed on: 2nd August 2024

Reply from Policy Expert Hello Amanda, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Georgia Response date: 6th August 2024

Quick and easy with no issues.

Quick and easy with no issues. Great value for money and good customer service all round. Would highly recommend. Reviewed on: 2nd August 2024

A pace-setter.

Fast, easy to communicte with, sound advice in relation to requirements and sensible price structures. - Standards are well above the norm. Reviewed on: 2nd August 2024

Easy to change information, top customer service.

I recently called to update my policy and it was so easy. It was great to be able to speak to a person. Why can't every company be like this? Thank you Reviewed on: 2nd August 2024

Fantasy very happy with my insurance

Fantasy very happy with my insurance Reviewed on: 2nd August 2024

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from MORE THAN 3.07 from 120 reviews
Home insurance
from Homeprotect 4.37 from 205 reviews
Landlord Insurance
from Just Landlords 4.36 from 9 reviews

Want to see more from Policy Expert ?

Car insurance
from Policy Expert 4.64 from 5028 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub