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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good prices

I will continue to keep my insurance policy with this company so long as they keep their very competitive prices. Reviewed on: 12th September 2019

Great prices and excellent customer experience always

Great prices and excellent customer experience always. I’ve been a customer, left but ended up coming back. Reviewed on: 12th September 2019

Good stuff.

Plenty of information regarding renewal and options to tailor cover to suit. Reviewed on: 12th September 2019

Good Service

Good service and well priced. Had to call someone out for emergency water leak and the service provided was good. Reviewed on: 12th September 2019

Simply the best

So easy to speak to. Tank you for all your help R Foggon Reviewed on: 12th September 2019

Home Insurance Provider

My experience with Policy Expert is very good so far as such I renewed my home insurance with them. They offer completive rates with friendly, attentive and helpful staff. Reviewed on: 12th September 2019

Good Home insurance

Excellent customer service and very helpful Reviewed on: 12th September 2019

Polite and Professional

year after year retaining high cover in a competative marketplace Reviewed on: 12th September 2019

Very Helpful

Very helpful when renewing policy , price matching other quotes. Reviewed on: 12th September 2019

Great customer service

I got my home insurance through Policy Expert for the first time in 2018 prior to moving into a new property. When I got my keys on moving day I quickly realised that I had to change some aspects of the insurance. I thought that there might be a problem with this as I’d purchased the policy more than 14days prior. However there was no problems, the call agent was so great and displayed wonderful customer service. At renewal in 2019, rather than an email & automated renewal I was phoned by a member of staff who re-arranged the call for the next day as I was busy. We went through everything to make sure nothing had changed from the previous year. I was then provided my quote, which was higher than other quotes I’d had. This was then lowered. The customer service throughout was wonderful. The friendly staff were the deciding factor in me staying with this provider. Reviewed on: 12th September 2019

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