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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Hassle free

Everything seemed very straightforward Reviewed on: 12th September 2019

Home Insurance

Quick, simple and the new quote was competitive so was happy to renew again taking out the hassle of shopping around. People who do not claim should not be penalised for people who do. Reviewed on: 12th September 2019

Easy and very reasonable

Policy expert have made sorting our home insurance easy and straightforward so when it came to renewal time I stayed with them. The renewal process was as easy and efficient as ever. Would highly recommend. Reviewed on: 12th September 2019

home insurance

I have found Policy Expert one of the easiest company's to deal with very straight forward and in layman's terms. Reviewed on: 12th September 2019

continued again

I always do a comparison, then speak to them. They talk me through. always helpful & if can save me a little cash with their advice they will. Quick service, I leave feeling happy & not conned with a fair price Reviewed on: 11th September 2019

Quick easy and a good price

Spoke with someone on the phone who listened to what I needed and talked me through my options without using jargon, I didn't feel pressured and got a great price Reviewed on: 11th September 2019

Great service & good value

Good value, good customer service with helpful staff. Reviewed on: 11th September 2019

Good price and customer service

I have never needed to make a claim do can't comment on that. But price and customer service have been excellent Reviewed on: 11th September 2019

glad it was only 1 night

well done for keeping me as a customer. Reviewed on: 11th September 2019

Happy customer

Normally I look around every year because it’s always cheaper. I rang policy direct to cancel and found out that they could do it cheaper than the cheapest quote I found online so very happy to stay with policy direct . Reviewed on: 11th September 2019

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