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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Attentive, accessible and first rate customer service

Unlike some providers, Policy Expert answer the phone promptly and it is a pleasure to talk with their Customer Service Staff. Yes, they talk WITH You rather than AT you. THey are polite, kind at the same time as being knowledgable and thoroughly professional.; it is a pleasure to do business with them. Their insurance premiums are very competitive. Policy Expert deserves to succeed. Reviewed on: 11th September 2019

Good Insurance Good Value

Ihave used Policy Expert for Travel,Home and Car Insurance and always find them friendly efficient and great value for money. Reviewed on: 11th September 2019

Very reasonable, comprehensive cover.

I have renewed my home insurance for the second year at a very reasonable price after speaking with one of their very helpful customer services staff, the level of cover i required was easily met. Reviewed on: 11th September 2019

Very good service

Always informative with information and offers generally seem to be a very good company Reviewed on: 11th September 2019

Not all insurers are rip offs!

Excellent service, excellent policy and excellent price ( I NEVER give full star marks on anything ! Not even the writer of this is perfect! always room for improvement and no need to get complacent! Reviewed on: 11th September 2019

Cheapest quote for more cover

I phoned to cancel and was offered more cover for a cheaper price which I was very impressed with Reviewed on: 11th September 2019

Always courteous

Best experience with an insurance company,always ready to help and not just another policy number,if your looking for an insurance company that there to willingly help and treat you as a valued customer,then these are the ones for you. Reviewed on: 11th September 2019

Smoothly and good price

Smoothly transaction and good price for home insurance. Home emergency cover added for free. Thanks Reviewed on: 11th September 2019

Good service and easy to contact

The service was very good and they provide a reliable and friendly service. The prices are competitive with a good range of options. Reviewed on: 11th September 2019

Great Company, Great Service and Great Prices!

I have been really please with Policy Expert's service, not only are they are very dedicated to providing the best insurance, but their insurance rates are really reasonable in comparison to other insurance companies. I am really satisfied with what they had to offer me for my Home Insurance for the last two years and their renewal rate this year was a superb offer, too. Thanks! Reviewed on: 11th September 2019

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