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Policy Expert : Home insurance reviews

4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Great rates!

5
Lowest premium by a mile. Staff always happy to discuss and offer a lower premium at renewal. Reviewed on: 11th September 2019

Best prices

5
Very easy to use and extremely helpful Reviewed on: 11th September 2019

First class customer service and products

5
I had to renew my home insurance policy by phone only to find that PE were able to find a better deal on the spot, saving me £s. The customer service person was polite, helpful and took me through the process smoothly. High marks to PE! Reviewed on: 11th September 2019

Great provider

5
Have used policy expert for years now and have always met my expectations with service and price against the rest of the market Reviewed on: 11th September 2019

Easy to talk to,very helpful

4
Was not going to renew but had a chat and sorted out a better price than they quoted on the renewal.So fair enough it is good to talk! Reviewed on: 11th September 2019

Good cover for a good price!!

5
Easy to use website, lots of extra cover options, good price, excellent customer service!! :) Reviewed on: 11th September 2019

Excellent service

5
Advisor knew the product extremely well and put the points across in terms any lay person could understand Reviewed on: 11th September 2019

Friendly and efficient staff.

5
Staff very helpful with good product knowledge. Good price and cover. Reviewed on: 11th September 2019

Brilliant service

5
Everything was easy to do it was all very straight forward Reviewed on: 11th September 2019

Good Service

5
Easy and excellent service from start to finish Reviewed on: 11th September 2019

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