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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Efficient

Very Good have used before and will do so again. Reviewed on: 3rd July 2019

The best

These people are the best to get the best renewal quote available .. Easy to talk to and tick all my boxes Reviewed on: 3rd July 2019

Ok

They found me a decent deal... But I don't appreciate my policy being automatically renewed at a higher rate the following year at a higher price. The email address they sent my quote to was no longer in use and I was abroad so didn't receive my letter in time. After ringing them and telling them I don't want their offer, after the money had already gone out of my account! They eventually, after 2 tries, came up with a cheaper quote! But I had to pay a 2nd amount in full... Still awaiting my refund from the 1st unwanted policy. Reviewed on: 3rd July 2019

Poor customer service but still the cheapest quote

I bought insurance before I’d moved into the property and made assumptions about the types of locks and distance of trees from the property. I thought tweaking this later would be straight forward. It wasn’t. The first person I spoke with was insistent on comparing my policy to a different quote I had saved instead of just using my current policy as the reference. She was abrasive and rude and any question I had that wasn’t rigid she couldn’t answer and just got more abrasive back. Had the issue been properly explained to me in a decent way I’d have understood the issue and known I had to take the policy out again and cancel the old one. The second person I spoke to wasn’t as rude but also couldn’t follow simple instructions and got quite “sassy” back to me getting further annoyed by her not listening. I hope to never need to deal with the below acceptable customer service again. Reviewed on: 2nd July 2019

Purchase went smoothly but will only know how good if we need to claim

Purchased through moneysupermarket. Forms were easy to complete and the price very competitive. The true test will come if we have to make a claim. As we have never made a claim we hope our good fortune continues! Reviewed on: 2nd July 2019

brilliant online service

great insurance cover ,plus extras at a reasonable premium Reviewed on: 2nd July 2019

Outstanding service!

Quick and super easy to deal with, excellent hassle free service! Reviewed on: 2nd July 2019

Faultless Insurance

Nothing but faultless service from Policy Expert over the past 6 years. Highly recommended and great competitive pricing! Reviewed on: 1st July 2019

Good easy to understand policy

Got a good deal on a comparison website, with all the whistles and bells At a very competitive price Very pleased so far Reviewed on: 1st July 2019

Easy quote

Obtaining a quote from Policy Expert was very straightforward and very competitive. Would highly recommend. Reviewed on: 1st July 2019

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