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Policy Expert : Home insurance reviews

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4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Helpful

4
Was able to get a good renewal price and I found it helpful that the y suggest I read reviews on some of their competition. Reviewed on: 1st July 2019
Janet Willson's avatar
Janet Willson

Excellent service

5
Everything went well in getting this policy great value for money ! Reviewed on: 1st July 2019
Peter Rae's avatar
Peter Rae

Excellent value for money

5
Straight forward home insurance purchase Reviewed on: 1st July 2019
Emma Burrows's avatar
Emma Burrows

A very happy bunny.

5
Very happy with my policy. Added extras as standard. Very efficient and pleasant agent. Thankyou P. E. Reviewed on: 1st July 2019
Jane Keane's avatar
Jane Keane

Excellent

5
Good prices and excellent customer service Reviewed on: 1st July 2019
Matt Hayfield 's avatar
Matt Hayfield

Excellent Customer Service

5
I was an existing customer who renewed their home and contents insurance. Prompt response to phone call and beat other online quotes through comparison websites. Easily almade some minor adjustments on policy. Excellent service. Reviewed on: 1st July 2019
Hannah 's avatar
Hannah

Policy expert nomination

5
The experience I've had with policy expert is second to none. Excellent ,efficient, friendly staff. The problem I had was dealt with courtesy and efficiency and engineer came out quickly Reviewed on: 1st July 2019
Juliette Finnigan's avatar
Juliette Finnigan

Great product

5
My policy expired when I was on honeymoon. I missed sorting my renewal. Discussed with the team on my return and actually ended up with an even better deal than originally quoted. Can’t ask for more!! Reviewed on: 1st July 2019
Donna Berry's avatar
Donna Berry

Brilliant service

5
Friendly polite great customer service a credit to the company Reviewed on: 1st July 2019
Rachel Goodman's avatar
Rachel Goodman

Excellent service

5
Professional efficient and friendly service. They took time to give me a policy to meet my needs at a competitive price Reviewed on: 1st July 2019
Ethical Lives's avatar
Ethical Lives

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