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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Value for Money

Great customer service and value for money with substantial cover. Reviewed on: 24th July 2018

Excellent customer service

Been with policy expert for the last three years and we have just renewed with them. The prices are great and customer service is second to none. Highly recommend. Reviewed on: 24th July 2018

Excellent customer service and very competitive rates

I changed banks and they didn't transfer over all of my direct debits. I contacted the customer service team at policy expert and they resolved my issues immediately. Highly recommend Reviewed on: 24th July 2018

House insurance package.

Settled claim without quibble. Excellent service. Competitive rates. Give 2 year no increase if asked for. Reviewed on: 24th July 2018

great price

easy to sign up and great price ............... Reviewed on: 24th July 2018

Good insurance

Been with them few years now always good service Reviewed on: 24th July 2018

No problems with the price or service.

Easy process of getting the insurance sorted out online. Reviewed on: 24th July 2018

Customer First - ALWAYS

A simple telephone call to renew my policy led to a conversation around cover levels, legal cover and more. I was never pushed and felt valued at the end of the call. Reviewed on: 24th July 2018

Insurance at it's best

Made the business of getting my home and contents insurance quick and painless, very good service and value. Reviewed on: 24th July 2018

No-nonsense and attractively-priced insurance.

Consistently providing some of the best prices when my renewals come up. Purchase and policy management is also super simple. Reviewed on: 24th July 2018

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