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Policy Expert : Home insurance reviews

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4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
14%
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1%
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0%
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Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Great cover and price

5
I have just renewed my policy again with Policy Expert. My renewal price was really competitive and it couldn't be beaten. Reviewed on: 24th July 2018
Adam's avatar
Adam

Great cover and price

5
I always renew my home insurance with policy expert. My renewal price Is always competitive and I can never get it cheaper elsewhere. Reviewed on: 24th July 2018
Adam's avatar
Adam

Good price that included all extras others charge extra for

5
Very easy to use website and the cheapest prices Reviewed on: 24th July 2018
Alan Coleman's avatar
Alan Coleman

Very cheap home insurance

5
Very good looking on reviews and very cheap by what they offering. Reviewed on: 24th July 2018
Arunas Zidonis's avatar
Arunas Zidonis

Been a customer for 3 years now.

4
Renewal process is simple. I shop around every year, policy expert are never too far out and are always willing to match or beat a quote. Good customer service, never a long wait to answer the phones. Very happy. Only used insurance once (home emergency) and was very happy with the process. Reviewed on: 24th July 2018
Laura's avatar
Laura

No hassle

5
Quick easy site to use and renew insurance,for that i am grateful Reviewed on: 24th July 2018
Helen Balcombe's avatar
Helen Balcombe

Simple, easy service

5
No over inflated renewals making you stick where you are Reviewed on: 24th July 2018
Graeme Brown's avatar
Graeme Brown

Easy and straight

5
Very easy to complete and obtain quotes which offered good value for money and were very competitive Reviewed on: 24th July 2018
Sajid Javed's avatar
Sajid Javed

Brilliant

5
Efficient service and great customer care. Reviewed on: 24th July 2018
Kirstie Laura's avatar
Kirstie Laura

Always competitive

5
I always find Policy Expert to be very competitive and I love the fact that they offer the chance to keep the premium the same for two years. Reviewed on: 24th July 2018
JanieC's avatar
JanieC

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