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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Hassle free insurance

Straight forward application with no hidden areas. Easy to apply, quick to complete and excellent value for money. Highly recommend Reviewed on: 21st July 2018

Policy Expert Wins My Vote

Having applied for equity release, I needed to up my buildings insurance cover to £290,000. After a 20 minute phone call it was all sorted and the quote was very reasonable. What's more I could pay in monthly installments. Job done. Reviewed on: 21st July 2018

Excellent

Excellent and simple service - repeat customer Reviewed on: 21st July 2018

Renewal house n contents

I phoned to renew my insurance but asked if they could compete with a quote Igot from compare the market .com The lady was very helpful and managed to get my original quote rwduced so I accepted and paid Reviewed on: 21st July 2018

Home Insurance review

Excellent service and support when I rang to renew my policy. Everything was carefully explained and staff had plenty of time to talk through all options. I had received a more competitive quote elsewhere and they managed to give me sufficient discount which prompted me to stay with them. Reviewed on: 20th July 2018

Great customer service makes me want to stay with Policy Expert

I have just renewed my home insurance with Policy Expert for the third year. I always shop around for insurance products annually, but have made the decision to remain with this company as they have always offered to reduce the renewal price and offer a good level of cover in comparison to other companies. I can always get through on the phone quickly to speak to someone and have always found them helpful. Reviewed on: 19th July 2018

Good Price, Easy to signup all good

Good Price, Easy to set up, Web page all easy. Reviewed on: 19th July 2018

Very easy and straightforward process

Easy application and process. Simply and easy to understand policy, with good free add ons. Reviewed on: 18th July 2018

Easy change

Whole exercise was simple and concise Not too much red tape. Same cover as my original policy, but has proved much cheaper. Excellent ! Reviewed on: 18th July 2018

Cannot beat class

A no hassle service top class to deal with need I say more. Reviewed on: 18th July 2018

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