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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Super!

Excellent cover, super service, great staff, highly recommended Thanks Reviewed on: 17th July 2018

Disappointing

Had insurance through these for home. Next door had a leak, damage to our property, cost us in excess etc and future insurance costs, complimentary legal insurance was a waste of time as wouldn’t help as the amount wasn’t in their interests. Out of pocket and none of it our fault. Otherwise ok- but slow and confusing advice given. Reviewed on: 17th July 2018

Easy to sort insurance, nice people to deal with!

Dealing with this company is very easy, and although my renewal price had increased significantly they were very willing to check into my quote and aimed to just about match the best that the comparison sites had to offer so I was happy to renew and stay another year. Reviewed on: 16th July 2018

Good value

Good value on policy but very slow on phone Reviewed on: 16th July 2018

Cheap

The original policy was cheaply priced as was the renewal, which was surprising as they normal go up. Reviewed on: 16th July 2018

Very impressed

Always have a good expericense and never have any complaints so far. Would highly recommend Reviewed on: 15th July 2018

Would recommend without hesitation!

Efficient and effortless. Thank you. Reviewed on: 15th July 2018

Policy expert Review

I was dealt with in a very friendly but business like manner and the policy options and details clearly explained Reviewed on: 15th July 2018

Good Policy

Good Policy at a good price and easy to set up online. Reviewed on: 15th July 2018

Smooth operation

Received reminder well in advance had the opportunity to look elsewhere. Received documents and acknowledgement with new annual policy, didn't even have to submit payment was taken automatically from payment account last year! Reviewed on: 15th July 2018

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