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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Quick and easy process

I renewed our insurance on line. It was quick and easy. Reviewed on: 29th June 2018

Brilliant!

Brilliant so far, website easy to use and navigate, fair pricing. Brilliant offers and the additional covers are great! Reviewed on: 28th June 2018

Friendly and helpful

We've been insured with policy expert for a year. They were always very helpful and efficient and good value. Reviewed on: 28th June 2018

Excellent service when renewed and when had to make a claim.

Very clear and helpful advice on phone. The service when we made a claim was fast and fair. Thank you. Reviewed on: 28th June 2018

Very satisfied with the service

I had received a letter through near my renewal and called up and got an amazing deal. The person I spoke to was so helpful and talked me through all the policy and any concerns I had to get the right one for me. The price was amazing and the member of staff(Can't remember name) was brilliant. Thank you. Reviewed on: 28th June 2018

Good Experience

Everything done online so no interaction with a person, but everything clearly covered. Cost a little higher than other quotes received, but decided against the hassle of moving for just a few pounds. Reviewed on: 28th June 2018

Couldn't have been easier!

From the moment we first came across Policy Expert, recommendation from a friend and review ratings from Google, we found everything to our liking. We have just started our second term without the hefty hike now we are no longer a new customer! Reviewed on: 28th June 2018

Fantastic, easy cover

£6 more than last year, but still cheaper than other companies I've compared with. Reviewed on: 27th June 2018

Great service, great price!

Called Policy Expert to cancel my renewal, but they offered me just a good quote which covered all of my needs I decided to renew! Knowledgeable and friendly staff talked me through everything. Great stuff! Reviewed on: 27th June 2018

A bit garbled

Usually very clear and good value. This time, I found it all a bit rushed with the operator speaking far too quickly. There is so much information and caveats to take on board now...it's almost impossible to keep up. Too much 'up-selling going on too..... Reviewed on: 27th June 2018

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