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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy to navigate website and excellent prices

Easy to navigate website and excellent prices Reviewed on: 2nd August 2024

Simple and effective.

Simple and effective. Really pleased with this experience, and the product Reviewed on: 2nd August 2024

Straightforward

Easy to setup and simple to understand Reviewed on: 2nd August 2024

Beat my quote hands down and I got better cover than...

Beat my quote hands down and I got better cover than my previous insurer, i recommend them as its painless getting a quote and commencing your insurance Reviewed on: 2nd August 2024

Fantastic customer service, great value highly recom...

Fantastic customer service, great value highly recommend. Reviewed on: 2nd August 2024

Well - if you were tasked with writing an essay on h...

Well - if you were tasked with writing an essay on how to run an onloine insurance business, you'd only need to study the way Policy Expert do it. Great online experience, great communication, great prices - what more does one need? Reviewed on: 2nd August 2024

Competetive quote and efficient service

Very competetive quote for house and contents insurance. Everything done efficiently online, with all documentation easily accessible and downloadable. No experience yet with making a claim - hopefully that won't prove necessary! Reviewed on: 2nd August 2024

straight forward. Impressed

Signed up was really easy and no back and forth to get the policy in place. Reviewed on: 2nd August 2024

Slick process

Managed my insurance transfer to policy expert all through the website. A very easy and slick process. Reviewed on: 2nd August 2024

one of the best

From my first quote to comparing service and price it could not of been better , i will be changing my other policies over to this company as and when there due , i have recommended Policy Expert to family members and they have said they were so easy to deal with and certainly very competitive pricing Reviewed on: 2nd August 2024

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