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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Efficient and helpful.

My renewal came up recently and of course after the shopping around they were quite happy to recheck and although not coming down to the cheapest quote I had it was close enough for me to remain with them for a third year. No complaints. Reviewed on: 15th April 2018

Great customer service

UK call centre, friendly solid advice and reduced my renewal quote by checking my requirements. I have been with same company for 2 years now as undercut all comparison sites!! Reviewed on: 15th April 2018

VALUE FOR MONEY

VERY EASY TO USE WEBSITE, I DID UP MY EXCESS A LITTLE BUT I DID SAVE £231 ON MY RENEWAL QUOTE FROM MY PREVIOUS INSURANCE COMPANY. FANTASTIC I AM DELIGHTED THANK YOU Reviewed on: 15th April 2018

Easy peasy and good value

Good quote and happy it includes more extras than other providers. Good experience so far! Reviewed on: 14th April 2018

Good price and sensibly dealt with

After receiving the renewal quote, I decided to look at alternative insurers, but this was the lowest. It also met my needs. Thank you Reviewed on: 14th April 2018

Its nice to receive a renewal quote that doesn't send you searching comparison sites.

I didn't need to worry at renewal time and jump ship. So much less hassle when current customers are able to stay with you because prices are not pushed high er. Nice work ! Reviewed on: 13th April 2018

A very efficient service

Your agent was very well spoken and extremely polite, it is the first time I have used policy expert and I found the experience very good Reviewed on: 13th April 2018

Unbeatable for price and level of cover

Took very little time to make decision online, no real competition. Reviewed on: 13th April 2018

All good so far!

Fingers crossed have not and will not need to use, but so far great price and good service Reviewed on: 12th April 2018

Wonderful

Very pleased with the while experience Reviewed on: 12th April 2018

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