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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Extremely impressed with the process and your employee.

The renewal literature was clear and precise. The price was competitive. The member of your staff who handled my telephone call was friendly, knowledgeable and able to conclude the renewal process to my satisfaction Reviewed on: 10th March 2018

home insurance

great just great couldn't be a better service..and value for money we hada great insurance policy Reviewed on: 10th March 2018

renewal

my home and contents pojicy was quick and easy to renew Reviewed on: 10th March 2018

Highly recommend

Having moved three times in ten months, the Policy Expert team were so patient with me with changing policies. They could not do enough to make it a positive experience Reviewed on: 10th March 2018

So far so good

Great price offered- much better than renewal price. No problems so far. Reviewed on: 10th March 2018

Over half an hour to sort out a renewal is far too long

Missing a renewal date by a couple of days (snow) can lead to over half an hour on the phone whilst you re-quote. And it was more expensive. Would have been quicker to go back to the Meerkat and start from scratch. Reviewed on: 9th March 2018

Very easy good price

Ideal really, quick easy and good price Reviewed on: 9th March 2018

Good price

Would recommend for competitive price and cover Thank you. Reviewed on: 9th March 2018

POLICY REVIEW

FOUND ON COMPARSION WEBSITE ONCE ON POLICY EXPERT WEBSITE COSTS DID NOT GO UP SO NO HIDDEN EXTRAS WHICH IS ALWAYS GREAT. Reviewed on: 8th March 2018

very plausable

i was told when i phoned customer care that i could have a call back to discuss a new policy at a time that would suit me. which policy expert did and within 12 minutes i had a home insurance policy at a price that suited me. Reviewed on: 8th March 2018

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