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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Was the cheapest quote, now it isn't

Got a great quote for combined contents and buildings insurance when we moved last year. Didn't need to claim so can't really comment on how they handle that process. Renewal came around and I found a cheaper quote elsewhere so moving providers. Reviewed on: 14th March 2018

Easy, hassle free!!

Quote was competitive, easy set up and annual renewal. Touch wood, not had to make a claim as yet!! Reviewed on: 14th March 2018

Home INSURANCE

So far a smooth transaction and so pleased up to press! Reviewed on: 13th March 2018

House insurance

Competitive prices and excellent service Reviewed on: 13th March 2018

Great customer service

I've been with Policy Experts for over four years now and they have always been the cheapest home insurance provider for my home. They have an excellent customer service team who are very helpful. Reviewed on: 12th March 2018

Quick easy and competitive

Friendly and easy. Received docs online and thru post. No probs. Reviewed on: 12th March 2018

Great service, really easy process. Quick & Easy

The process was so easy and quick to use, very simple information entry required with clear pricing and payment options. Great customer service. There's clearly a reason why "expert" is in their name. Reviewed on: 12th March 2018

Friendly helpful agent

Your agent was very helpful and I received great service from him. Reviewed on: 11th March 2018

Easy with freebies

Took out home insurance with policy expert, free legal help and free new for old. Good price too. Would recommend Reviewed on: 11th March 2018

Not too shabby

No effort from me Reasonable price not too big a jump from last year Reviewed on: 11th March 2018

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