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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Very helpful

I rang up to cancel my renewal due to admiral being more competitive but Faroz was very helpful and explained some of the criteria wasn't as different as I first expected and matched my previous payment. Faroz was very pleasant and helpful explaining all the caveats in great detail. Reviewed on: 12th February 2018

Really easy service

Did my policy online saved myself over £50 and it was so easy to do online great service Reviewed on: 12th February 2018

Very Polite, Professional and Quick!

Kyle the Policy Expert call handler was very attentive and helped me with my renewal in a very professional manner and I was very impressed with his response to all my questions and concerns! Thanks Reviewed on: 12th February 2018

Excellent Renewal Service

I rang initially to cancel my renewal as I had a cheaper price. However when we went through the new quote the sales agent indentified it carried a much higher voluntary excess level. When he quoted for a like for like excess Policy Expert were cheaper. I was pleased to hear this and renewed the policy. It proved worth while to take the time to discuss things with the sales agent. Reviewed on: 12th February 2018

Great so far

Very easy to process ! Great price ! Reviewed on: 11th February 2018

Great value for money

Great policy which is half the price of my previous insurer. Also has extra features such as emergency cover. Reviewed on: 10th February 2018

Excellent service!

Excellent service, great price! The Ladie I spoke wiv was so helpful and polite, I would definitely recommend policy expert. Very impressed thank u! Reviewed on: 10th February 2018

Efficient Friendly No Nonsense Service

I would not hesitate to recommend Policy Expert to anyone - no doubts whatsoever. An efficient friendly no nonsense provider who sorted out my claim in good time to my complete satisfaction ! Highest commendations. Reviewed on: 10th February 2018

Very professional

Representative very helpful, easy to understand and arrange what was needed Reviewed on: 10th February 2018

Excellent

Really easy to use. Great included cover with free home emergency. Price was excellent and reviews on aftercare were great too. Reviewed on: 10th February 2018

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