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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

They are giving me a good price for my house...

They are giving me a good price for my house insurance Reviewed on: 2nd August 2024

Been with Policy Expert for a number of years and al...

Been with Policy Expert for a number of years and although fortunately we have never had to claim the service is excellent whenever contacting them and great value for money if it wasn’t we would have been with another provider Reviewed on: 2nd August 2024

Very quick easy

Very quick easy to insure with clear policy breakdown would recommend and use company again Reviewed on: 2nd August 2024

Happy with service

Happy with service good price point. Reviewed on: 2nd August 2024

Cheap but poor claims experience

Two interactions - 1. Positive when I belatedly advised property was vacant - quick reply and no extra premium required. 2 Negative - when trying to obtain an emergency repair plumber from them - no support, had to arrange repair myself as there was no light in the loft where the water tank leak was and no 'ramsay' ladder but alternative step ladder was available - poor claims experience. Reviewed on: 2nd August 2024

Good advice and service

I made comparisons with many other insurers but the attention to detail afforded by Policy Expert convinced me to insure with them, and I am very pleased with that choice. Reviewed on: 2nd August 2024

Policy expert is brilliant, very reasonable premiums...

Policy expert is brilliant, very reasonable premiums and unmatching service. Very satisfied! Reviewed on: 2nd August 2024

Great job

Policy experts were great to deal with Reviewed on: 2nd August 2024

Excellent, prompt service, easy to access customer s...

Excellent, prompt service, easy to access customer services, good price. Reviewed on: 2nd August 2024

Value for money

Helpful staff who were able to offer me the insurance I wanted at a competitive price Reviewed on: 2nd August 2024

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