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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

happy customer

God telephone manner, helpful, courtious, and very good value for all policies across the board, will use them again, highly recommend them to friends and family. Reviewed on: 19th January 2018

Fast and efficient

No stress no hastle no worries. Insurance set up in a matter of minutes. And no daft questions to answer. Reviewed on: 18th January 2018

Jus brilliant, on top of the world

The experience I experienced was second to none. Couldn’t fault it. From start to finish I had a blast. Really. Thoroughly enjoyed myself to the fullest extent. I can’t tell ya. What a company. What a website. What a night. God bless you all Reviewed on: 18th January 2018

Quick and easy

The person I spoke to was very easy to talk to, he made me very comfortable and I was happy to take out my insurance with you. Reviewed on: 18th January 2018

Home insurance; easy procedure at good price

Did online which was very easy with policy details available to check/ compare. Documents came through quickly and when rang with a query assistant very helpful and friendly sorting out, new documents sent within 5 minutes. Up to now pleased with service, hope I don't have to test with a claim. Reviewed on: 18th January 2018

Very Competitive Price & Great Service

The level of covers provided match up to the rest of the market. Premiums are so competitive - there was never a second thought. I called as wanted few things clarified. Sebastian in Sales was professional, efficient, very polite and dealt with my queries with complete confidence and clarity. Documents were emailed instantly, I had just ended the call. Would recommend it to everyone. Reviewed on: 18th January 2018

Great price Easy service

We have had our Buildings and Contents Insurance with the same company for 3 years! We got our renewal through and the price had considerably increased!! Quick quote from Policy Expert which was easy to do and our insurance cost was a lot less!!! Easy quote system and sign up proceedure and great costs too!! Reviewed on: 18th January 2018

All the cover we need at the best price!

This is our second year with this excellent company. We haven't had to make any claim but I am confident it would be dealt with efficiently by the pleasant and helpful staff with whom I have had contact. Reviewed on: 17th January 2018

highly recommened

fast and efficient service would recommend Reviewed on: 17th January 2018

Excellent Home Insurance

Very professional, easy website to use and clear and we were covered in minutes. Hopefully their price will be as good next year! Reviewed on: 16th January 2018

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