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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Insurance made easy.

5
Straight forward and easy to deal with, recommended. Reviewed on: 6th December 2017
Philip Croxford's avatar
Philip Croxford

Great Price and Quality Service.

5
Time came to renew my house insurance and checked prices on comparison sites against my renewal quote from Policy Expert. A short phone call and they more than matched the quotes from elsewhere. Very pleased and great service over the phone. Reviewed on: 6th December 2017
John Young's avatar
John Young

Very helpful service

4
Spoke to advisor on the phone who was extremely helpful and gave me a great deal. Reviewed on: 6th December 2017
Linda Blanden-Hume's avatar
Linda Blanden-Hume

Excellent

5
I changed my Home Insurance over to Policy Expert as they were far less expensive than LV my previous Insurer and I have actually got a more comprehensive policy too - with benefits that you would normally pay extra for already built in. The Customer Reviews also gave them a very high rating for Customer Service. I found it very simple to set up my Home Insurance with Policy Expert and so far the transition has been seamless and problem free. Reviewed on: 6th December 2017
Peter Nethercoat's avatar
Peter Nethercoat

Simple way to save

4
Directed through to Policy Expert thanks to Go Compare after yet again being asked to increase my premium by 30% for no real reason. The insurance companies play on inertia but getting a quote and completing my purchase was swift and simple and only took 10 minutes from start to finish. Saving me £80. Top job thanks. Reviewed on: 5th December 2017
Scott's avatar
Scott

Great saving

5
Saved alot on what Aviva were trying to renew me on. So I Switched! Reviewed on: 4th December 2017
Simon Bell's avatar
Simon Bell

easy and friendly

5
Staff was very helpful polite and informative Reviewed on: 4th December 2017
Lynne Sturmey 's avatar
Lynne Sturmey

Good

4
Good. Friendly staff on the phone. Wasn't waiting too long for someone to speak to me. Reviewed on: 4th December 2017
Joanne's avatar
Joanne

Seen as the highest laying on topcashback

4
Yet to use their customer service however I have seen high scores and cureently its the highest paying on topcash back. Lets hope their custlmer service is as good if i ever need to claim. Reviewed on: 3rd December 2017
Steve Blighe's avatar
Steve Blighe

Excellent

5
Excellent brilliant service highly recommend Reviewed on: 3rd December 2017
M Collister 's avatar
M Collister

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