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Policy Expert : Home insurance reviews

View other Policy Expert products
4.74
Based on 9,154 reviews, last reviewed 3rd Sep 2026
1500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expert Policy Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via Telephone. ... Read more Reviewed on: 3rd September 2026
Legend 's avatar
Legend

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9154)

Great value

5
Great value with more standard cover than most other insurers. Reviewed on: 12th December 2017
Ryan Harvey's avatar
Ryan Harvey

Great service

5
Great service, very friendly, good value Reviewed on: 11th December 2017
Julie Laver's avatar
Julie Laver

Simple and straight forward

5
Existing company were difficult to contact so time for a change. Simple online experience was a complete relief. Just how it should be well done Reviewed on: 10th December 2017
Alan Poole's avatar
Alan Poole

Very friendly

5
I originally took a policy out last year and was dissapointed with the advice and lack of service when I had a problem with a leak. I was adamant I wasn’t going to renew with you again, however the advisor informed me that I should have called another number last year and I would have been covered. They won me over , hopefully I won’t need to have to call but they assured me if I did need to the help would be there. Reviewed on: 10th December 2017
Sharon's avatar
Sharon

Easy to deal with.

4
Very quick to provide you with a conpetitive quote. Reviewed on: 10th December 2017
Harpal Chana's avatar
Harpal Chana

Good service and price

5
Renewed policy with no problems , did not shop around as Ploicy Expery tries to keep the cost down Reviewed on: 9th December 2017
Geoffrey Gage's avatar
Geoffrey Gage

Great service

4
Just taken out a home insurance policy. Great price and documents received fast via email. I had one query that i emailed and the response was received the next day. True test comes when you have a claim but hope i dont get to test that. Reviewed on: 8th December 2017
Kelly Driver-Fisher's avatar
Kelly Driver-Fisher

Excellent customer service

5
Member of staff extremely helpful and thorough nothing was to much trouble excellent cover for excellent price Reviewed on: 8th December 2017
jonathan Bashford's avatar
jonathan Bashford

Professional friendly and efficient

5
Renewed my insurance, great interaction and help on the phone. Very efficient in setting up the insurance with prompt email support. Reviewed on: 8th December 2017
Angelo Conti's avatar
Angelo Conti

recent purchase of house insurance

5
I have just moved house and emailed policy expert to inform them I needed to take out new policy on new house. I received a telephone call back from them and within hours it was activated on my new home, and not only that I also had a refund from my old policy within 36 hours. excellent service and great staff. Reviewed on: 8th December 2017
Patricia Warburton's avatar
Patricia Warburton

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