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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Professional friendly and efficient

5
Renewed my insurance, great interaction and help on the phone. Very efficient in setting up the insurance with prompt email support. Reviewed on: 8th December 2017
Angelo Conti's avatar
Angelo Conti

recent purchase of house insurance

5
I have just moved house and emailed policy expert to inform them I needed to take out new policy on new house. I received a telephone call back from them and within hours it was activated on my new home, and not only that I also had a refund from my old policy within 36 hours. excellent service and great staff. Reviewed on: 8th December 2017
Patricia Warburton's avatar
Patricia Warburton

Renewal

5
Spoke with Sammy, lovely lady. Dealt with my renewal quickly and efficiently. Very pleased. Reviewed on: 7th December 2017
Dawn Foxcroft's avatar
Dawn Foxcroft

Competitive renewal

5
Got a better quote from compare the market, called and had it matched. Really quick easy and helpful Reviewed on: 7th December 2017
Neil Wells's avatar
Neil Wells

Very good service

5
Very good quote! Very easy website to use! Would recommend to anyone! Reviewed on: 7th December 2017
Sam smith's avatar
Sam smith

Quick, easy, affordable

5
Straight forward and to the point. Affordable cover with emergency and legal cover included. Would definitely recommend. Reviewed on: 6th December 2017
Jack Preston's avatar
Jack Preston

Perfect Policy for the Perfectly named Policy Experts!

5
I have recently purchased my first home and Policy Expert is without a doubt a fantastic Company! The price is competitive and the little additions make it the best policy on the market for me. Reviewed on: 6th December 2017
Christopher Kirk's avatar
Christopher Kirk

Excellent service and wonderful price

5
I found the best cover according to my needs and what I required with best price Reviewed on: 6th December 2017
Munawar Ahmed's avatar
Munawar Ahmed

Very good service

5
Easy to set up and helpful. No concerns. Reviewed on: 6th December 2017
Hayley canty's avatar
Hayley canty

Quick and Easy

5
Good cover for an excellent price. It was very easy to do online with immediate confirmation. Would definitely recommend to family and friends. Reviewed on: 6th December 2017
Margaret Moore's avatar
Margaret Moore

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