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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good but could be better

3
I originally had my home insurance with this company in 2015 which included the extra Emergency cover as well. However, I had an incident with a leaking water pipe in my property garden and was forced to arrange an excavation, repair, and reinstatement of the garden so I contacted the Emergency cover help line, to be told that they would only cover the repair and I would have to pay for excavation and reinstatement work myself. Also, in view of the £350 excess fee I declined the repair offer which would of cost more than the actual repair itself, and why I transferred my home insurance to a different supplier in 2016. 2017. However, I have now decided to give the company another go in 2018. Finally, the policy I have arranged with the company on a annual basis has cost me £117 online, yet, I was quoted £168 for the same policy terms by a Policy expert telesales member of staff over the telephone before this so be very careful. Reviewed on: 12th December 2017
Steve Sparkes's avatar
Steve Sparkes

Value for your money

5
I am very pleased with your service. It is very good value for money. It was easy to fill in the forms. I have and I will recommend your services to my family and friends. Reviewed on: 12th December 2017
John Gledhill's avatar
John Gledhill

Great value

5
Great value with more standard cover than most other insurers. Reviewed on: 12th December 2017
Ryan Harvey's avatar
Ryan Harvey

Great service

5
Great service, very friendly, good value Reviewed on: 11th December 2017
Julie Laver's avatar
Julie Laver

Simple and straight forward

5
Existing company were difficult to contact so time for a change. Simple online experience was a complete relief. Just how it should be well done Reviewed on: 10th December 2017
Alan Poole's avatar
Alan Poole

Very friendly

5
I originally took a policy out last year and was dissapointed with the advice and lack of service when I had a problem with a leak. I was adamant I wasn’t going to renew with you again, however the advisor informed me that I should have called another number last year and I would have been covered. They won me over , hopefully I won’t need to have to call but they assured me if I did need to the help would be there. Reviewed on: 10th December 2017
Sharon's avatar
Sharon

Easy to deal with.

4
Very quick to provide you with a conpetitive quote. Reviewed on: 10th December 2017
Harpal Chana's avatar
Harpal Chana

Good service and price

5
Renewed policy with no problems , did not shop around as Ploicy Expery tries to keep the cost down Reviewed on: 9th December 2017
Geoffrey Gage's avatar
Geoffrey Gage

Great service

4
Just taken out a home insurance policy. Great price and documents received fast via email. I had one query that i emailed and the response was received the next day. True test comes when you have a claim but hope i dont get to test that. Reviewed on: 8th December 2017
Kelly Driver-Fisher's avatar
Kelly Driver-Fisher

Excellent customer service

5
Member of staff extremely helpful and thorough nothing was to much trouble excellent cover for excellent price Reviewed on: 8th December 2017
jonathan Bashford's avatar
jonathan Bashford

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