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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9136)

Quick, easy and straightforward

4
Managed to purchase both buildings and contents insurance both quickly and easily, for a really competitive price. Everything completed online so no waiting about, all completed ready for our house move. Thanks Reviewed on: 3rd December 2017
joanne Gordon's avatar
joanne Gordon

Home insurance renewal

5
I renewed my buildings and contents insurance with Policy expert. Having made a claim, my renewal was sky high. The advisor reviewed the policy and proposed for me to stream line the insurance so that it covers key aspect of my requirements. This brought my premium down to an affordable level. The advisor was very empathic to my circumstances. Will I use Policy Expert again? Yes for sure. Reviewed on: 2nd December 2017
Krish Goodary's avatar
Krish Goodary

I have already told a friend of mine to use you.

5
Good price good custome sevice couldn't have been more helpful Reviewed on: 1st December 2017
Amanda Brown 's avatar
Amanda Brown

Quick and easy to set up

4
Started with an online quote and had a phone call to discuss home insurance. The gentleman I spoke with was polite, knowledgable and friendly. The process was relatively quick and painless. Just what you need whilst trying to juggle remortgaging a month before Christmas! Would recommend. Reviewed on: 1st December 2017
Adam Fowell's avatar
Adam Fowell

Great customer service

4
Call was answered quickly and efficiently, all questions were answered and lady was very helpful. Reviewed on: 30th November 2017
Sarah Downing's avatar
Sarah Downing

Easy

5
I set up my home and contents insurance over the phone. The call handler was easy to speak to, led me through all the points, and although offered me other products was in no way pushy Reviewed on: 30th November 2017
Caroline Hart's avatar
Caroline Hart

Fast and Cheap!

5
Not a lot to say, very easy to get a quote and cover details are clear and east to understand. Price was unbeatable. Reviewed on: 30th November 2017
Chris Weaver's avatar
Chris Weaver

Quick, easy - no fuss!

5
Moving into my first home and had never had to secure home insurance. After a few simple questions, I was quoted an excellent price to ensure my home is safe! Will certainly recommend Policy Expert to friends and family. Thanks! Reviewed on: 30th November 2017
Leslie Nock's avatar
Leslie Nock

Helpful

5
Explained what I should do next and offered to put me through. So I did not need to find numbers for the people I need to contact next Reviewed on: 30th November 2017
Mathura Thiruvel's avatar
Mathura Thiruvel

Great company

5
Excellent service & price for building & contents insurance Reviewed on: 29th November 2017
Garry Thomson's avatar
Garry Thomson

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