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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9154 reviews)

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4.74

Based on 9,154 reviews, last reviewed 3rd Sep 2026

1500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Expert Policy Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via Telephone. ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9154)

Not sure

Waiting for promises to come to fruition - watch this space!!!!! Reviewed on: 26th November 2017

Buildings and contents

Brilliant service, really easy to use and the best price Reviewed on: 26th November 2017

Fantastic Customer Service

I was already with Policy Expert but decided when the year was up to shop around. I found another deal and called Policy Expert to cancel and spoke to a great guy who was enthusiastic, polite and really knowledgeable. He found me a great deal and gave great advice along the way. I'm so pleased with this company and know I have great cover. Reviewed on: 25th November 2017

Fantastic

Easy to make changes to the policy you want. great price Reviewed on: 25th November 2017

Excellent service

I recently had to change and renew my policy. The staff were extremely helpful and sorted my issues quickly and efficiently. Would definitely recommend. Reviewed on: 25th November 2017

Excellant value

I saved just over £70 in less than ten minutes by changing my policy to Policy Expert. Really impressed with the whole experience. Reviewed on: 25th November 2017

Professional Service

Help desk were just that, helpful, knowledgeable and flexible. Reviewed on: 24th November 2017

Easy

Simple easy to buy and great value Reviewed on: 22nd November 2017

Policy expert review

Seemed to go smoothy, I did find it difficult to 'sign' the agreement online, thought i'd done a couple of times but hadn't, once that had been done it was all fine. Reviewed on: 7th November 2017

Able to apply and receive documents quickly

Quote done online received documents via email instantly, had to amend start date to allow completion of propety this had to be referred to underwriters but was approved next day and amended documents sent through in time for completion. Reviewed on: 31st October 2017

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