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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good service, clear terms and decent price.

Good premium which hasn't risen significantly on renewal. Good telephone renewals line which is answered promptly and where staff are pleasant and seem reasonably knowledgeable. Reviewed on: 7th October 2017

Renewal

Renewed with absolutly no input whatsoever on my part. Premium only increased slightly DD carrys on . Hassle free just what you need when trying to balance a busy work.home life. Thank you Reviewed on: 6th October 2017

Great thank you!

All went well thank you very very very very much Reviewed on: 6th October 2017

Easy to set up

Very impressed with ease of setting up my new policy, and the cost compared to other insurers. Thank you Reviewed on: 6th October 2017

Home Insurance Review

Taking out the home insurance was simple and quick. All the details were laid out initially, including what was not covered which was encouraging to see as this shows transparency. I have been very happy with the service so far. Reviewed on: 6th October 2017

2nd year running

This is the second year I've used policy expert, always ground them helpful and friendly. The exact cover that I'm wanting. I did ring up and the did beat the renewal quote. Reviewed on: 6th October 2017

Very happy so far

I found the process of organizing the home insurance very easy and hassle free. Based on my dealings with Policy Expert so far I would certainly recommend them. Reviewed on: 6th October 2017

Good service

Given a good price for home insurance so decided to go with them again. Reviewed on: 6th October 2017

Great cover for an affordable price!

When comparing prices for home insurance renewal I came across policy expert, the cover I get for the price is phenomenal!! Didn’t take long for me to do the swap!! Reviewed on: 5th October 2017

A very easy straightforward transaction

Staff were very friendly and helpful on the phone. They took the time to explain my policy, payment options etc, and frequently asked if I had any questions regarding my policy. They then explained what would happen after I had agreed to renew my policy with the company. I felt very satisfied with the customer service, and was left with a good understanding of my policy. All round great customer service! Reviewed on: 5th October 2017

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