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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

A very easy straightforward transaction

Staff were very friendly and helpful on the phone. They took the time to explain my policy, payment options etc, and frequently asked if I had any questions regarding my policy. They then explained what would happen after I had agreed to renew my policy with the company. I felt very satisfied with the customer service, and was left with a good understanding of my policy. All round great customer service! Reviewed on: 5th October 2017

Cheapest Insurance

Nothing more to add, the cheapest insurance quote i could find with comparable features to a slightly more expensive one. Reviewed on: 5th October 2017

DOES WHAT IT SAYS ON THE TIN

Straightforward. No hidden la.nguage. Tailored to your insurance needs. Very specific. Reviewed on: 5th October 2017

Good company, easy to renew competitive prices

I bought my home insurance with policy expert for the second year in a row. They were able to match the lowest quote I got on a comparison website. The CS rep I spoke to was very polite and helpful and answered all my questions. Will buy again from them and recommend to friends and family. Reviewed on: 5th October 2017

Always good to ask

Had a renewal called up and blagged them down, to much cheaper than anywhere else!! Reviewed on: 5th October 2017

home policy

never had no problems with this company and offers good value for your money Reviewed on: 5th October 2017

Quick, easy, friendly and competitive

Helpful and responsive with good customer service Reviewed on: 5th October 2017

Great value, easy to set up

I completed a quote on a comparison website with Policy Expert providing my specifications, I then telephoned to clarify the details, excellent salesperson who explained in full, all completed in a short space of time, very pleased with the service so far, would recommend Policy Expert. Reviewed on: 4th October 2017

Able to get better cover at a very good price quickly

Questionaire was straight forward and precise. Reviewed on: 4th October 2017

fantastic

brilliant value for money far more so than any other provider that I compared with Reviewed on: 4th October 2017

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