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Policy Expert : Home insurance reviews

View other Policy Expert products
4.73
Based on 9,137 reviews, last reviewed 11th Jun 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026
RICHARD C's avatar
RICHARD C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9137)

Great value and cover

5
The free home emergency and legal cover, as well as the level of cover offered, is excellent value. Reviewed on: 3rd October 2017
Elaine Gracie's avatar
Elaine Gracie

QUICK AND EASY

5
Always helpful and reasonable pricing over a number of years Reviewed on: 3rd October 2017
Stewart John Lawton's avatar
Stewart John Lawton

New Customer

5
Home Insurance was due for renewal. I went on Compare the Market website and found Policy Expert was the cheapest quote. I mentioned this to a family member and they also use yourselves for there home insurance. Found website easy to navigate, Reviewed on: 3rd October 2017
Valerie Couzens's avatar
Valerie Couzens

Great price, great service

5
Very competitive quote with great free additions such as free legal cover and free emergency cover. Recommended Reviewed on: 3rd October 2017
Mike Jones's avatar
Mike Jones

Competative Price

5
Phoned for a renewal price having obtained other quotes from other insurers beforehand. Able to better the prices that i had obtained so stayed with policy expert. Reviewed on: 3rd October 2017
Phillip Gossett's avatar
Phillip Gossett

Excellent price for an excellent Cover

5
Application process was smooth, with easy to see comparisons between the products that were on offer. Would recommend to everyone. Reviewed on: 3rd October 2017
Pete Tilley's avatar
Pete Tilley

Very easy to do business with the company

5
Having lost an email with attachments it was no trouble getting it resent.The staff member was very efficient and polite. Reviewed on: 3rd October 2017
Kenneth Watson's avatar
Kenneth Watson

Simples

5
Renewal was easy - just a few clicks Reviewed on: 3rd October 2017
Roger Edwards's avatar
Roger Edwards

No real issues

4
1st year in own house and they offered the best deal. Shopped around for renewal but still couldn't find anything that offered the cover we needed for a better price. Only issue is premiums went up instead of down for year 2 which I was surprised by. But still a good deal anyway Reviewed on: 3rd October 2017
James Turner's avatar
James Turner

Too many companies involved!

3
I've been with Admiral previously, one click and everything is done. With Policy Expert I've already had three separate emails for different parts of the policy and now a fourth email for the direct debit! I'll be going to to Admiral next year. Reviewed on: 2nd October 2017
CM's avatar
CM

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