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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

So far so good...

3
Took out a policy for home and contents after my regular insurer qouted me nearly 4 times the price of this policy. Couple of options to upgrade also...couple of hidden extras and exclusions but wont know how much until we actually need to use the insurance....till then " i might recommend" them all depends on how they respond to claims...everyone is polite courteous and reasonable when trying to take your money but not always when paying your claims out. So far so good but read the small print....if in doubt cancel within 2 weeks and restart. Reviewed on: 30th September 2017
John Webb's avatar
John Webb

Very helpful staff

5
Got a very competitive deal on house insurance. Great level of cover. Staff very helpful and friendly. Reviewed on: 30th September 2017
Lisa Watmough's avatar
Lisa Watmough

Very very helpfull company

5
So pleased you saved me 45% on my policy. Thank you. Reviewed on: 30th September 2017
Irene Jeffries's avatar
Irene Jeffries

Easy and plesent transaction

5
It was easy to get my home insurance Reviewed on: 30th September 2017
Sabina Mugford's avatar
Sabina Mugford

Auto renewed very early and not a great price

2
As per the title. They auto renewed my policy quite a while before it was due to expire and it's not exactly a great price. So they have my money before my policy has expired. Bang out of order in my opinion. Reviewed on: 29th September 2017
Daniel Mace's avatar
Daniel Mace

home insurance

5
Signed up on the Internet fast and easy process great prices too!!! Reviewed on: 29th September 2017
Paula barbour's avatar
Paula barbour

Brilliant

5
Really helpful staff with excellent value! Reviewed on: 29th September 2017
Pearce's avatar
Pearce

Reasonable and good coverage

4
Very happy with the purchasing process Reviewed on: 29th September 2017
Mel Barnes's avatar
Mel Barnes

Good

4
Very good insurance for home I love it price Reviewed on: 29th September 2017
Saqib ali's avatar
Saqib ali

Brilliant

5
I requested a call back on a specific date and time and as sure as I will ever be, the gentleman dealing with our insurance was on the phone as requested. He was so helpful and polite I don't think I shall ever bother to go anywhere else in future. Recommended. Reviewed on: 29th September 2017
Julie Balman's avatar
Julie Balman

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