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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Quick easy affordable

Simple form, easy to complete all online very competitive prices Reviewed on: 14th September 2017

Simple quick and best price

It was really easy to sign up . It was my second year with Policy Expert and they were still the best value (unusual these days!). I did phone to check I had properly covered an item of jewelry and the service was was really good and friendly. Well done. Reviewed on: 14th September 2017

Friendly uk based contact centre.

The advisor I spoke to was very friendly and was based in the uk so could understand me and what I was saying. She was also very thorough and helped me to get the right cover for my home insurance. Overall a very easy and calm experience. Reviewed on: 14th September 2017

Great cover for a great price!

Fast, painless experience. No need to call and answer lots of questions or go over every entry made online. Simple and easy to understand website. Most convenient. Thank you Reviewed on: 14th September 2017

excellent to deal with

I have been with PE for some time now , no problem , straight forward, no complications. I have had, like everyone else, opportunity to swap to other insurers but not interested. Thanks and regards, Brian English Reviewed on: 14th September 2017

Value

Good customer service excellent value for money. News letter every month with useful tips. Reviewed on: 14th September 2017

Good value insurance from a professional company

Policy Expert clearly invest in their staff, as all that I have spoken with are knowledgeable and helpful. Changed address and Policy Expert were still best value for money. Reviewed on: 14th September 2017

Seemed to all go smoothly.

No problems have arisen, straight forward and happy with the policy. Reviewed on: 14th September 2017

Great valur

The product we purchased was fantastic value for money. It included extras that other companies were charging substantial amounts for. The website was super easy to navigate also! Reviewed on: 14th September 2017

Excellent Service from Property Expert

I have had my home insurance with this company for 3 years now. I find the customer service excellent and and they are unbeatable on price regarding the cover they give. Reviewed on: 13th September 2017

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