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Policy Expert : Home insurance reviews

View other Policy Expert products
4.74
Based on 9,151 reviews, last reviewed 2nd Sep 2026
1200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Professional and reasonable Easy to contact. Insurance usually reduces each year when policy renews Reviewed on: 2nd September 2026
Anita h's avatar
Anita h

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9152)

Great knowledgeable staff

5
Home insurance was due for renewal and found cheaper quote elsewhere but the team on the phone was able to help me to find a policy that suits our need for similar price. Reviewed on: 10th September 2017
Larry Li's avatar
Larry Li

Fantastic

5
Good service, good price , good product what else can you say Reviewed on: 10th September 2017
Matthew Turley's avatar
Matthew Turley

buying insurance was fun and friendly

4
Emma was fun to talk to easy to understand and did all she could to be helpful with the minimum boring upsell Reviewed on: 10th September 2017
Paul McDonald's avatar
Paul McDonald

Cost effective & Emergency cover

5
I work away a lot so it's important for me to have emergency cover. Policy expert gave the cover I want, at a price ½ of my old policy. & with Emergency cover! Fantastic! Reviewed on: 10th September 2017
Simon Richard Warren's avatar
Simon Richard Warren

Easy & Simple

5
Great service provided whilst renewing my home insurance, easy and simple I was covered within minutes Reviewed on: 10th September 2017
Natalie's avatar
Natalie

Simple insurance

5
I have been with policy expert 2 years now and dealing with them has been very straightforward. The prices are very reasonable and the cover is good . When my renewal was due they informed me with a quote that had only gone up slightly but they wouldn't carry it on without my say so unlike some companies. Friendly helpful staff and quality service which is much appreciated Reviewed on: 10th September 2017
Michael parker's avatar
Michael parker

Cheapest with benefits

4
Best price with so many benefits. Just what I was looking for Reviewed on: 9th September 2017
Amy's avatar
Amy

Cheapest with benefits

4
Cheapest price with benefits they include. No reason to claim so can't speak for their claims department. Reviewed on: 9th September 2017
Amy's avatar
Amy

Buildings and contents insurance

5
Called them up to discuss my renewal quote after going online to check other prices. Spoke to Eugine who was happy to discuss my account. Got the same deal I found online. And still guaranteed for 2 years. Great. Reviewed on: 9th September 2017
Sarah's avatar
Sarah

Helpful customer service

5
Telephone to make a change and spoke to a very polite, friendly and helpful advisor. Was able to help me quickly and efficiently. Reviewed on: 9th September 2017
Cathryn Shipsides's avatar
Cathryn Shipsides

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