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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent

No fuss no frills no extra sales push , just good value for money . Reviewed on: 2nd August 2024

Good value and easy to get the policy set up

Good value and easy to get the policy set up Reviewed on: 2nd August 2024

It is okay

Not too bad. It seems fairly alright. Reviewed on: 2nd August 2024

It was very easy to sign up for policy expert's home...

It was very easy to sign up for policy expert's home insurance, the price was competitive and the documents easy to access and understand. I haven't had to make any claims yet to be able to comment on customer service. Reviewed on: 2nd August 2024

Good job!. The staff have been helpful and kind

The staff have been helpful and kind Reviewed on: 2nd August 2024

Very helpful, simple and easy to use

Very helpful, simple and easy to use Reviewed on: 2nd August 2024

Used a comparison site but I’ve never needed to get...

Used a comparison site but I’ve never needed to get in touch with them Reviewed on: 2nd August 2024

So far, so good

Not tested for claims yet, thankfully, but easy to set up policy and good communication Reviewed on: 2nd August 2024

The go-to Insurance Company.

Friendly and knowledgeable staff - always happy to assist with any queries. Reviewed on: 2nd August 2024

Cheap and get everything in reasonable price and cov...

Cheap and get everything in reasonable price and cover everything Reviewed on: 2nd August 2024

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