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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

First class service

My online application for house and content insurance was very smooth and the price was very competitive. Reviewed on: 22nd July 2017

Good value cover. Real human beings on the phone

I have been with policy expert three years and they remain competitive. I spoke to a lady on the phone who was engaging, friendly, and good humoured. She was reason enough to be happy with the service. Everything was done as promised and quickly too. Reviewed on: 22nd July 2017

Easy to understand

Such an easy website to understand. Cheap and great reviews. Reviewed on: 21st July 2017

Cheap, quick and easy!

Easy to renew policy online. Quick and simple. Cheaper than all other comparison sites. Reviewed on: 21st July 2017

good explanation of policy

Discussed my options with helpful operator. details explained clearly of cover I was getting for home insurance. Email sent straight away for me to check small print. Reviewed on: 21st July 2017

Home and Building Insurance

Found them through compare the market and so far service has been great. Reviewed on: 21st July 2017

great customer care

Very easy to renew and fantastic customer care Reviewed on: 21st July 2017

Good customer service

I've not had to claim yet, thankfully but buying the actual policy was not unpleasant, customer service is well trained. Reviewed on: 20th July 2017

Great service

Very effective and sorted me out with everything i needed Reviewed on: 20th July 2017

Quick and straightfoward.

Simple policy wording , very helpful telesales people. Reviewed on: 20th July 2017

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