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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

It was a quick and easy process. Thank you

5
The offer everything and more for a fraction of the price, I was quoted a renewal of just over £300 and Policy experts smashed that by almost half. What's not to love when you are now covered for more than before. Reviewed on: 8th July 2017
Rob Stevens's avatar
Rob Stevens

Fantastic service all round

5
Quick and uncomplicated set up, Fairly price with loads to offer. Reviewed on: 7th July 2017
Gemma 's avatar
Gemma

Helpful and friendly.

4
The phone contact was helpful and friendly and the website was easy to follow. Reviewed on: 7th July 2017
Pauline Chadwick's avatar
Pauline Chadwick

Quick and easy

5
Quickly matched price of other online quotes so renewed my policy again with them so making things nice and easy. Reviewed on: 7th July 2017
S. Greaves's avatar
S. Greaves

No complications and very straightforward

5
EXCELLENT COMMUNICATION, VERY PROFESSIONAL SERVICE AND COMMUNICATION FROM THE PERSON WHO DEALT WITH MY HOME/HOUSE INSURANCE. Reviewed on: 7th July 2017
EDWARD JOHN McCLELLAND's avatar
EDWARD JOHN McCLELLAND

Saved money

5
Selected this policy via Compare the Market. Cheapest by far and for the same cover it saved me £300 per year. Reviewed on: 7th July 2017
Davey Hicks's avatar
Davey Hicks

Pain free house insurance

5
Switched to Policy Expert and it couldn't have been easier. Reviewed on: 7th July 2017
Emma Bowler's avatar
Emma Bowler

amazing customer service

5
i got my renewal notice in the post was impressed with the fact it had only gone up by £10, so i went online and discovered a great deal you had online for 2 years at the same rate and when i spoke to your staff i got it set up and this was £14 cheaper and next year the price will be the same next delighted thanks Reviewed on: 6th July 2017
susan hunter's avatar
susan hunter

Cliff's Review

5
Very quick no hassle very good price so far so good. Reviewed on: 6th July 2017
Cliff james's avatar
Cliff james

Quick and easy

4
I called to renew my insurance and was given a discount easily. I was spoken to nicely and I am happy with my service Reviewed on: 6th July 2017
Rajvir Sangha's avatar
Rajvir Sangha

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