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Policy Expert : Home Insurance reviews

4.78
Based on 9,124 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Excellent straightforward service

5
Easy to organise, straightforward and clear. Emails were sent within seconds of filling in details. Most competitive rates even when altered things like accidental damage. Reviewed on: 5th July 2017

Home insurance renewal

5
It was very easy to take quotation and then to proceed to get insurance. Whole process was straight forward with No hidden catches. Reviewed on: 5th July 2017

Excellent service

5
Affordable renewal prices and excellent and efficient service. Reviewed on: 5th July 2017

Amazing value for even more than I could get elsewhere!

5
I had my renewal quote come through from my insurance company I was with and it seemed a little high. On shopping around online policy expert stood out straight away due to be such a great price and on investigation they offer more than most and certainly more than I had with previous broker. Very happy. Reviewed on: 5th July 2017

Everything I want from a home insurance policy

5
Very user friendly, everything I need and at a great price! What more could you ask for? Very happy customer Reviewed on: 4th July 2017

Easy

4
StrIght forward and easy to apply. Reviewed on: 2nd July 2017

Great price with great incentive

5
Easy to sort and quick to action Reviewed on: 2nd July 2017

Excellent customer service

5
Very professional , informative , friendly service , more like a chat over insurance , not the obvious robot following a script , which the young lady was still discreetly doing , my policy documents came through my e mail even before the call had finished . Saved me £40 on my previous insurers renewal with twice the cover, Reviewed on: 2nd July 2017

Great

5
I've been with policy expert now for 3-4 years and they've always been polite and honest about everything they always take time to listen to you about things that are important to your policy always reliable and such great prices for home and contents with no quibbles Reviewed on: 2nd July 2017

Pleasing

4
After ringing Policy Expert regarding my renewal, they wanted to please straight away and it showed that they valued me as a customer. I have rang some companies before and they will let you walk away, whereas Policy Expert did everything they could to keep me as a customer by changing my renewal to suit me. Thank you! Reviewed on: 2nd July 2017

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