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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.1 (68 reviews)

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1.75

Based on 68 reviews, last reviewed 27th May 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Scammers .Beware they tried to auto renew and as the expiry date on the old card was out they tried to charge $0 for cancelling and £20 for failed payment Reviewed on: 27th May 2025

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Car insurance reviews (68)

Review of the Post Office, Car insurance:

Helpful During Claim

Excellent service throughout the claims process. Easy to contact and explained everything clearly and simply. Would use again. Reviewed on: 30th September 2017

No faults claim

My car was written off by a drunk driver at 03:30 in the morning on Sunday. I rang my insurance the same day to put In the claim and I can’t complain about anything. So helpful. Made the process so easy and stress free knowing I was very upset. And also moved very fast with recovering my car, sorting me a rental and giving me a quote. Will recommend. Reviewed on: 13th October 2020

The best deal

absolutely the best for my 18 year old son, alot of other companies hike up the price for add ons but with post office it was all included and at least a 3rd cheaper Reviewed on: 10th September 2020

Deducted additional £13.74 on basis no fault claim was not declared.

I received letter dated 17/07/2020 from Post Office Money stating they would deduct further £13.74 on my recently agreed car insurance policy unless I had LV Insurance send in writing that CUE information they had declared in 2017 was wrong. After three calls to LV insurance they provided a letter stating the claim in 2017 was a no fault claim which I forwarded by email as instructed on 30/07/2029 to [email protected]. I then received further letter from Post Office Money dated 6/08/2020 stating that the premium of £13.74 would still be deducted or I could cancel policy for a charge £55.00. I therefore telephoned and was informed that the charge was due to my non declaration at time of application. So in fact I had completely wasted my time fulfilling their instructions. My previous insurer Ageas made no issue about the matter. I feel Post Office Money have ripped me off and wasted my time. I will certainly never deal with them again. I have the impression that they are a dodgy Insurance outfit trading under a prestigious company’s name. Reviewed on: 10th August 2020

Nightmare comany

Post office insurance are totally a mess. Lots of promises but no action. Set up home insurance and couldnt even see the policy and then they took double payments. In the rnd I cancelled because they were terrible. Over two weeks and they still owe me a refund. Dont go there what ever you do. Nightmare. Reviewed on: 13th July 2020

Couldn't renew my insurance

I have had car insurance through the Post Office for a few years. However, this year when my insurance was due for renewal, I received a letter to say their panel of insurers were unable to offer me insurance. Nothing has changed since last year and I've not made any claims for years. They were unable to offer any explanation when I phoned. However, silver lining, I have got insurance with another reputable company at £100+ less! Reviewed on: 18th May 2020

home insurance

i told them i did not want to carry on with home contents insurance 'but they still took the money from my account ,tried to contact them by phone but was put on hold every time for at least 20 min,so i gave up in the end. Reviewed on: 9th May 2020

Fantastic

Absolutely fantastic experience and could have been easier to deal with. Reviewed on: 12th September 2019

Great value easy online service

So easy to setup and clear information on their site. Reviewed on: 9th July 2019

Hassle Free And Good Value

The insurance was very quick to arrange online, had good coverage, and was good value. Reviewed on: 6th July 2019

Post-office money -rip off

I took insurance out for a motorbike on the 1st April for £124. On the 1st May I changed the bike. Post-Office offered me an extortionate price for the new bike (£450 as oppose to the £153 which what it has actually cost). So I said I would cancel the policy. The refund on the policy was £10.90! Outrageous Reviewed on: 2nd May 2019

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