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Prudential: Pension reviews

Name: Pension
Rating: 2.21 (28 reviews)

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1.91

Based on 28 reviews, last reviewed 24th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

29%

4 star

2 star

67%

Latest highest rating:

5

Great customer service and knowledgeable advice give... Great customer service and knowledgeable advice given combined with great rates Reviewed on: 23rd August 2024

Latest lowest rating:

1

stay away from these absolute thieves These absolute con artists had. Precise instructions in a will on who they had to pay so there's absolutely no reason why still after a year the... Read more Reviewed on: 24th November 2024

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About this product

The Prudential pension reviews on the Smart Money People website are written by people like you. Finding a pension company that you can trust and rely on is a must for most people. Take a look through our reviews to find out if Prudential is the right company for you.

For many of us, our pension is a crucial part of our financial future. Selecting the right provider therefore is important, and comparing plans, and looking at details like contribution limits, annual fees, and how your account is managed, can all help you make the right choice.

Hearing other peoples’ experiences can also be really useful. Our Prudential pension reviews cover a range of pension products and services, so you can find the ones most relevant to you.

If you hold a pension with Prudential, we'd love you to write an honest review here too! If you’re unsure what to write about, include things like how easy it was to understand, how helpful customer services have been, and how transparent the policy was. This information can all be really helpful to others doing their research on pension companies.

Smart Money People is the UK’s largest financial services review site and we want to increase trust and transparency in the industry. Read or write a Prudential pension review below.

Prudential Pension reviews (28)

Review of the Prudential, Pension:

PRUDENTIAL PENSIONS THEY DO NOT PAY OUT

I HAVE 2 PENSIONS WITH PRUDENTIAL THE FIRST WAS DUE TO PAY MY ANNUITY ON 1ST JULY,2023 AND THE SECOND ON 1ST JANUARY,2024, I AM STILL WAITING FOR BOTH OF THESE POLICIES TO BE SORTED AND PAID OUT, PRUDENTIAL JUST NEVER GET THE MATTER SORTED ALWAYS ANOTHER EXCUSE FOR DELAYING PAYING, LONG DELAYS BETWEEN RESPONSES JUST DRAGGING OUT THE PAIN FOR MYSELF STRUGGLING TO SURVIVE ON NO MONEY, PRUDENTIAL EVEN IGNORE THE ONBUDSMANS RULING THAT THEY HAD TO PAY ME WITHIN 30 DAYS. I AM AT MY WITTS END WORRYING HOW I WILL SURVIVE OVER THE WINTER WITHOUT ANY INCOME. ANY SUGESTIONS WILL BE GRATEFULLY RECEIVED, I GET MY STATE PENSION ON 6TH MARCH 2025 SO IF I CAN SURVIVE TILL THEN I SHOULD BE O.K. IT JUST THE WINTER TO GET THROUGH. Reviewed on: 29th September 2024

Terrible!

My pension pot is invested in a very opaque product, the terms and conditions of which I find completely baffling. Customer service has been just appalling. Regularly have to chase for responses to queries raised on the online messaging system. When responses are received I generally find them totally incomprehensible. Reviewed on: 5th May 2023

Good company

I have a advisor at the Pru so cannot comment on customer services, but I have had a pension with them since 1988 and have just started to draw on my pension and haven’t had a problem getting money out of them or asking them to put the amount up Reviewed on: 18th March 2023

Clear and transparent information

I make AVC payments into my local government pension scheme via Prudential and have found the service to be very good and all communications to be clear and straightforward Reviewed on: 9th March 2023

Workplace pension via Pru

The company I worked for set us all up on a workplace pension fund. They used Pru for several years and I left the company after 6 years. With approx 34k in the pension, when I left, I put my final salary etc into the pension to avoid a big tax hit. In the 3 years since I have left, it has actually hit a -2% value. Despite allegedly having the finest of minds actively looking after my investment. Their words. Which is swiftly followed by the "funds can go down as well as up when investing". Yet my personal investments, which I did with an online, zero hassle, minimum fee app (Nutmeg), Has shown a consistent 10% growth in the same timeframe. So those fine allegedly human minds at Pru, might want to borrow some pointers from Nutmegs Ai, that or quit robbing me with your stupidly high monthly fees and garbage customer support. I hit 55 this year and I will be taking the whole lot out of Prue the second I can. It will be more cost effective to take the tax hit and reinvest with a company that actually performs. Reviewed on: 9th March 2023

Prudential - Is anyone there ???

I have been trying to contact prudential since 9/2/23 as i was assured money from my retirement policy would be transferred into my account as soon as i emailed ID, I also waited 13 days to receive the paper work to release money from my personal pension scheme. The monies have been taken out of both accounts on or before 1/3/23 i cannot get a response from Prudential either by email - we "hope" to deal with your query as quickly as possible (email sent every day since 3/3/23), Phone- 45 minutes then 65 minutes the last two days, also today 55 minutes on the live chat an agent introduced herself and stated chats could be used for training purposes and NOTHING but a message stating the agent is typing obviously not true or not typing to me. I'm seriously disappointed in their performance as i was assured it was straight forward and MY money would be with me within days. Reviewed on: 7th March 2023

Impossible to draw your pension down.

No such thing as customer service. Impossible to get to speak to anyone to claim my pension. Everything is so long winded and can never get to speak to the right department. 37 mins on hold so far this time Reviewed on: 24th February 2023

A total shambles of a company Do Not Use

This is the worst company I have ever had the misfortune to deal with. Call waiting times, terrible, Customer service, shocking. I've been try to get some of my pension fund from this company for over three months, numerous telephone conversation, numerous posts to there online service. If you wish to put your hard earned cash with them so bit, but you have been warned. An absolute disgrace. Reviewed on: 16th February 2023

Without a doubt the worst company I've ever had the misfortune of dealing with

Absolutely archaic company. Insist on doing everything by post and wouldn't even let me open an online account. Deliberately making it as hard as possible for me to transfer away my pension so they can keep their greedy hands on MY money for as long as possible. Reviewed on: 16th February 2023

Hard work

I found prudential to be fantastic for pension growth over the last 40 years. I had a very nice pot from minimal investment. Unfortunately, when it came to taking my pension, the pension team were a disgrace to the company. They could not have been less interested in my requests for information if they tried. They seemed to be very disgruntled that I'd even called. I mentioned transferring my pension to another provider, and I was told I couldn't do that. I knew that was wrong so I used L&G to extract the money from the Pru, and within 2 weeks I have my L&G pension up and running, and it was a pleasure dealing with them. Sorry Pru, but you stuffed up right at the finish line. I suspect this is connected to being taken over by M&G Wealth a number of years back. Reviewed on: 3rd February 2023

Worst customer service ever

The absolutely worst customer service I have ever experienced. Once you chose call back since it takes hours to find a representative, you get a call back after they have already closed so you choose #1 as instructed and nobody answers. If this were my company, we would be out of business. What should have been a simple problem to fixed, has turned into weeks with instructions to call back Wednesday to Friday for better service. Tried that as well and I can tell you it does not work. Invest you money elsewhere! Reviewed on: 10th January 2023

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