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Prudential: Pension reviews

Name: Pension
Rating: 2.17 (29 reviews)

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1.80

Based on 29 reviews, last reviewed 3rd Mar 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

28%

4 star

2 star

69%

Latest highest rating:

5

Great customer service and knowledgeable advice give... Great customer service and knowledgeable advice given combined with great rates Reviewed on: 23rd August 2024

Latest lowest rating:

1

DO NOT INVEST YOUR MONEY IN PRUDENTIAL Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy with the Pru since 1985 a... Read more Reviewed on: 3rd March 2025

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About this product

The Prudential pension reviews on the Smart Money People website are written by people like you. Finding a pension company that you can trust and rely on is a must for most people. Take a look through our reviews to find out if Prudential is the right company for you.

For many of us, our pension is a crucial part of our financial future. Selecting the right provider therefore is important, and comparing plans, and looking at details like contribution limits, an...

Prudential Pension reviews (29)

Review of the Prudential, Pension:

PRUDENTIAL PENSIONS THEY DO NOT PAY OUT

I HAVE 2 PENSIONS WITH PRUDENTIAL THE FIRST WAS DUE TO PAY MY ANNUITY ON 1ST JULY,2023 AND THE SECOND ON 1ST JANUARY,2024, I AM STILL WAITING FOR BOTH OF THESE POLICIES TO BE SORTED AND PAID OUT, PRUDENTIAL JUST NEVER GET THE MATTER SORTED ALWAYS ANOTHER EXCUSE FOR DELAYING PAYING, LONG DELAYS BETWEEN RESPONSES JUST DRAGGING OUT THE PAIN FOR MYSELF STRUGGLING TO SURVIVE ON NO MONEY, PRUDENTIAL EVEN IGNORE THE ONBUDSMANS RULING THAT THEY HAD TO PAY ME WITHIN 30 DAYS. I AM AT MY W... Reviewed on: 29th September 2024

Beyond Dire!

This so called company have had my OH money for years. Now trying to get his Pension. I cannot stress enough how dreadful this company are. There is no customer service. Promised call back from claims department in 48 hours (why?). Called at 7.30 in the morning whilst driving with work partner in the van. When told couldn’t discuss at that moment phone when dead on a withheld number. Online chat just as bad, cut off. Held for an hour for claims department, no answer. ... Reviewed on: 29th June 2023

Terrible!

My pension pot is invested in a very opaque product, the terms and conditions of which I find completely baffling. Customer service has been just appalling. Regularly have to chase for responses to queries raised on the online messaging system. When responses are received I generally find them totally incomprehensible. Reviewed on: 5th May 2023

Good company

I have a advisor at the Pru so cannot comment on customer services, but I have had a pension with them since 1988 and have just started to draw on my pension and haven’t had a problem getting money out of them or asking them to put the amount up Reviewed on: 18th March 2023

Clear and transparent information

I make AVC payments into my local government pension scheme via Prudential and have found the service to be very good and all communications to be clear and straightforward Reviewed on: 9th March 2023

Workplace pension via Pru

The company I worked for set us all up on a workplace pension fund. They used Pru for several years and I left the company after 6 years. With approx 34k in the pension, when I left, I put my final salary etc into the pension to avoid a big tax hit. In the 3 years since I have left, it has actually hit a -2% value. Despite allegedly having the finest of minds actively looking after my investment. Their words. Which is swiftly followed by the "funds can go down as well as up when... Reviewed on: 9th March 2023

Prudential - Is anyone there ???

I have been trying to contact prudential since 9/2/23 as i was assured money from my retirement policy would be transferred into my account as soon as i emailed ID, I also waited 13 days to receive the paper work to release money from my personal pension scheme. The monies have been taken out of both accounts on or before 1/3/23 i cannot get a response from Prudential either by email - we "hope" to deal with your query as quickly as possible (email sent every day since 3/3/23), ... Reviewed on: 7th March 2023

Impossible to draw your pension down.

No such thing as customer service. Impossible to get to speak to anyone to claim my pension. Everything is so long winded and can never get to speak to the right department. 37 mins on hold so far this time Reviewed on: 24th February 2023

A total shambles of a company Do Not Use

This is the worst company I have ever had the misfortune to deal with. Call waiting times, terrible, Customer service, shocking. I've been try to get some of my pension fund from this company for over three months, numerous telephone conversation, numerous posts to there online service. If you wish to put your hard earned cash with them so bit, but you have been warned. An absolute disgrace. Reviewed on: 16th February 2023

Without a doubt the worst company I've ever had the misfortune of dealing with

Absolutely archaic company. Insist on doing everything by post and wouldn't even let me open an online account. Deliberately making it as hard as possible for me to transfer away my pension so they can keep their greedy hands on MY money for as long as possible. Reviewed on: 16th February 2023

Hard work

I found prudential to be fantastic for pension growth over the last 40 years. I had a very nice pot from minimal investment. Unfortunately, when it came to taking my pension, the pension team were a disgrace to the company. They could not have been less interested in my requests for information if they tried. They seemed to be very disgruntled that I'd even called. I mentioned transferring my pension to another provider, and I was told I couldn't do that. I knew that was wrong ... Reviewed on: 3rd February 2023

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